Chris Sutton
Vice President, Global Automotive Retail
J.D. Power.
Chris Sutton is Vice President, Global Automotive Retail for J.D. Power. Chris is responsible for J.D. Power’s automotive retail benchmarking studies; this benchmarking includes customer online shopping, purchase experience, and aftersales dealer and aftermarket satisfaction. In addition, his team conducts proprietary advisory, research, and customer measurement engagements on behalf of automakers and industry partners.
Chris joined J.D. Power in 2005. Prior to J.D. Power, Chris enjoyed 12 years at Ford Motor Company with experience in sales, marketing, incentives, franchising, and vehicle distribution.
Chris speaks regularly at automotive industry events and has been quoted in Wall Street Journal, New York Times, Automotive News, Washington Post, and USA Today.