How does iShop™ benefit a repair facility?

When a shop is equipped with certified iShop™ shop management systems (SMS), diagnostic machines and information servers, all the data needed to service the vehicle is available at the fingertips of technicians and service writers, increasing their productivity. Additional benefits include:

• Productivity increases with integrated shop equipment by allowing a technician to view needed information right from their bay.
• Enhanced communication with the vehicle owner, enabling the service writer to use multiple information sources to effectively demonstrate how the job was done.
• Time savings and reduced wasted effort, leading to increased bay utilization, greater technician productivity and improved customer satisfaction.
• Improved efficiencies in all areas: greeting the customer; developing a work order; performing diagnostics; scheduling service; procuring parts; facilitating technicians' access to repair information; and invoicing.