Auto Care Association Coronavirus and the Aftermarket Business Resources

Coronavirus and the Aftermarket – Business Resources

Event Status

Go to to see the current status of your event or email Leah Jones.

Contact Us

Need to speak with someone? 

MEMBERS: Sara Greene
MEDIA: Stacey Miller

the following is a list with links to official resources including safety guidelines, resources, and contacts from the association as well as trusted authorities.


*This page is updated frequently, please come back periodically for the latest information.


Quick Links: Official Links | Feedback | FAQs
Our Heroes On Your Behalf Operation Resources Market Insights


These are just a few examples of auto care industry companies pivoting to make a difference and help others during this global crisis. Are you a company "doing good" during COVID? Send a summary and a photo to to be included here!

Dayco Steps in to Help the Battle Against Coronavirus

Dayco, a leading engine products and drive systems supplier for the automotive, industrial and aftermarket industries, has taken the opportunity to put its manufacturing resources into helping those suffering from the COVID-19 pandemic, by producing a vital component in the conversion of a readily available snorkeling mask, into a life-saving ventilator.

Read more

Standard Motor Products Donates Snacks to Mount Sinai Queens Hospital Staff

Standard Motor Products, Inc. (SMP) has expressed its support and gratitude to healthcare workers for the work they are doing to combat COVID-19 in SMP’s local Long Island City neighborhood. In support of these heroic efforts, SMP has donated $1,000 of healthy snacks during the month of April. SMP was able to set up weekly deliveries to Mount Sinai Queens Hospital to help them stock their café. This donation allowed the hospital to extend the afternoon hours of their free café, which is open to all Mount Sinai Queens staff.

Read more

Safelite Donates 400,000 Gloves, Face Masks to Ohio Hospitals

Knowing the critical need for medical supplies for frontline workers amid COVID-19, on Thursday, April 16, Safelite donated medical supplies to two local Columbus, Ohio, hospitals: Nationwide Children’s and OhioHealth. Each hospital received 200,000 latex gloves and 1,000 N95 face masks.

Read more

Sensata Technologies

Sensata teams across the world have rallied together to support orders from customers for brushless DC motors, voice coil actuators and pressure sensors for ventilator applications at a rate of eight to 10 times what the company would normally produce in a year.

Read more

NAPA Auto Parts

Unforeseen circumstances have adjusted the current way of life across the United States. Rising to the challenge, aftermarket heroes from the auto care industry are bravely leading the charge to assist those who may need it the most. The NAPA Auto Parts San Antonio Team is "Making sure we keep America running!"

Read more

Custom Auto Shops Across U.S. Band Together to Make 20,000 Face Shields for Health Care Workers

As health care workers across the United States put their lives at risk to battle the Coronavirus, an unlikely industry has stepped up to help them get the protective gear they need: custom auto shops. Nurses, doctors and other health care workers face an extreme shortage of personal protective equipment, and they are being told to ration face masks or even reuse them. Shops in California, Nebraska and Alaska are making the face shields and delivering hundreds to local hospitals.

Read more

ASE Extends Technician Certifications Set to Expire for Six Months

On March 30, ASE announced that it has automatically extended any ASE certifications set to expire on June 30, 2020 to Dec. 31, 2020. "At a time like this, a professional credential is even more important," the statement read.

Read more

Parts Authority CEO Donates Salary for Rest of Year to Assist Employees

Parts Authority President and CEO Randy Buller is "putting his money where his mouth is" and has donated his salary for the rest of this year "to help the Parts Authority family endure during these difficult times." Parts Authority is also establishing a fund that would allow other senior management and team members within the company to contribute to the extent that they are willing and able. "This is the least that we can do," said Buller.

Watch the video

DENSO Produces Face Shields for Local Health Care Providers

To protect front-line workers in the fight against COVID-19, DENSO's Maryville, Tenn., location is ramping up to make face shields for local health care providers. Recently, DENSO delivered an initial batch of prototypes to the amazing staff at Blount Memorial Hospital.

Read more


The Auto Care Association is working tirelessly on the Federal, State and local level to educate officials on how COVID-19 impacts the auto care industry and why our supply chain should be considered “essential” and remain open for business during this pandemic. The following links provide summaries of current federal and state response efforts as well as joint advocacy letters that the Auto Care Association has signed onto with other trade associations impacted by COVID-19. We will continue to update this section with the latest related government guidance and legislation.


Business Travel:

Industry Perspectives:


Market Insights with Mike is a new series presented by the Auto Care Association dedicated to analyzing market influencing trends as they happen and their potential effects on your business and the auto care industry. We are keeping a close eye on these statistics and other market trends through our TrendLens™ platform and are interested in hearing how your business is navigating the current state of affairs. You can help by taking this 3-minute survey on the impact. Stay tuned for periodic updates on these topics, and we’ll share best practices and perspectives from our members to keep you informed and to facilitate discussions. Look for results from the survey as well as a host of interactive industry and economic indicators coming soon on TrendLens.

2020: A Ride Like No Other

View full article

Positioning for Advocacy in a Changing Environment

View full article

New Industry Indicators Suggest Trend Toward Stability

View full article

“Finishing the Fight” Amidst Continued Uncertainty of COVID

View full article

Aftermarket Trends in China Amidst COVID-19

View full article

Signs of Another Challenging Spell for the Auto Care Industry and Economy at Large

View full article

COVID-19 Disrupting Supply Chains for Half of Auto Care Industry; Legal Considerations for Operations

View full article

Updated Macroeconomic and Impact Trends

View full article

Pandemic Impact and Outlook on the Auto Care Industry

View full article

Recent Trends in Vehicle Miles Driven During COVID-19

View full article


The Auto Care Association is offering a series of webinars to cover the latest COVID-19 information to the industry.

View Webinars


Have a question? Email it to and we’ll work to get it answered, respond to you and post it here.

The information set forth in these FAQs is intended to provide a high level summary of the current COVID-19 relief legislation. You should work with your financial and legal advisors to determine eligibility or applicability to your business.

Is there government assistance to pay wages for employees?

Yes, the Paycheck Protection Program will provide loans to small businesses (fewer than 500 employees) to cover employee wages, rent, and other essential expenses incurred between February 15th and June 30th, 2020. Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 1102 (2020). Eight weeks of these expenses may be forgiven. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 1108(2020). The SBA now also considers the coronavirus a "disaster" for the purposes of qualifying for Economic Injury Disaster Loans. (The Coronavirus Preparedness and Response Supplemental Appropriations Act, PL 116-123, § 2 (2020) ). Applicants will be given a $10,000 advance grant which will not need to be repaid. Please note that applicants cannot use multiple SBA loans to cover the same expenses for the same time period. For more information on these low-interest loans please visit (insert link). In addition, for mid-sized businesses (501-10,000) the Secretary of Treasury is authorized to establish a low interest loan program with an annualized interest rate capped at 2% and principal and interest deferment for at least six months. (The Coronavirus Preparedness and Response Supplemental Appropriations Act, PL 116-123, § 4003 (2020) )

Related link:

Will the government reimburse for leave paid to employees?

The IRS will provide a tax credit for sick leave that was paid to employees as required by the Families First Coronavirus Response Act. However, there is a cap on the dollar value of that credit. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 7001 (2020)). The IRS will also provide a tax credit for Family Medical Leave Act leave that is paid as required by the Families First Coronavirus Response Act. There is also a cap on the dollar value of this credit. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 7003(2020)) Businesses may receive an advance of this tax credit as well. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 3606 (2020)

What loans are available to help support businesses during this crisis?

The focus of the Coronavirus Aid Relief and Economic Security Act (CARES Act) is on providing loans to small businesses (businesses with 500 or fewer employees). Those loans include the Payroll Protection Program and the Economic Injury Disaster Loans. CARES also provides loan options for mid-sized companies (501-10,000 employees). Here the Secretary of the Treasury is authorized to establish a loan program for these entities with interest rates capped at 2% per annum with the purpose of retaining 90% of its workforce. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 4003(2020))

Where can I locate a summary of the new leave requirements mandated by federal COVID-19 legislation?

The Department of Labor has created guidelines for compliance with the Families First Coronavirus Response Act.

Related link:

What flexibilities do businesses with fewer than 50 persons have with respect to the Family Medical Leave Act and sick leave provisions?

Businesses with fewer than 50 employees can petition the Secretary of Labor for an exemption to the FMLA requirements if they can show that compliance would jeopardize the viability of their business. (Families First Coronavirus Response Act, PL 116-127, § 3102 (2020)). These businesses may also petition the Secretary of Labor for an exemption of sick leave requirements under the Families First Coronavirus Response Act if they can show that compliance would jeopardize the viability of their business (Families First Coronavirus Response Act, PL 116-127, §5111 (2020))

What unemployment insurance benefits have been extended during this COVID-19 pandemic?

Unemployment insurance coverage was extended to individuals who would not otherwise be eligible. This "Pandemic Unemployment Assistance" will cover self-employed persons, part-time workers and those with limited work histories. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 2102 (2020)). Through July 31st, these covered persons and traditional unemployment insurance beneficiaries will receive an extra $600 per week in unemployment compensation. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 2104 (2020)).Up to an additional 13 weeks of unemployment insurance coverage is also covered after an employee has exhausted their regular benefit. (Coronavirus Aid, Relief, and Economic Security Act, PL 116-136 § 2107 (2020)).

Related link:

What extra steps should technicians take when entering a customer's vehicle to ensure their safety?

Current evidence suggests that SARS-CoV-2 may remain viable for hours to days on surfaces made from a variety of materials. When technicians are working on a customer’s vehicles, they should consider wearing gloves to avoid coming into direct contact with any vehicle surfaces and take the extra step of disinfecting vehicle surfaces with an approved disinfect from the CDC List N. Many of these chemicals might be too harsh for a vehicles interior trim such as bleach, hydrogen peroxide and ammonia. The CDC specifies that isopropyl alcohol can be used but it should be in concentrations of 70% or higher. Using isopropyl alcohol at this level of concentration could cause damage to leather or porous vinyl. You might want to take the extra step of contacting a detailing specialist to make sure that any disinfecting process you implement will not harm a vehicles interior trim. Some common vehicle surfaces that will need to be disinfected: Key/remote, Door handle(s, Liftgate or trunk release handle, Engine start button, Seat adjustment controls (and seat memory buttons), Rearview mirror, Side mirror controls, Whole steering wheel, buttons and tilt/telescope adjustment, Turn signal and wiper stalks, Seat belt buckle (receptacle and tongue), Shifter, Touchscreen, All dashboard controls, Any center console controls, Overhead controls, Grab handles, Armrests, center console latch, Glove box, vents, etc.

Related links:;; epa.gov,,

How can we ensure the health of our employees in production, warehouse, shops?

(1) Companies should look at the OSHA Guidance on Preparing Workplaces for Covid-19 documentation . (2) They can also look at our downloadable poster on the "Operations Resources" tab for a helpful reminder that they can place in their workplace. (3) This article, while written for Heavy Duty has excellent takeaways for shops servicing all classes of motor vehicles.

Have auto repair shops, distributors, and manufacturers been deemed "essential businesses" that are allowed to continue to operate?

The auto repair, retail and related businesses including suppliers, distributors and manufacturers have been identified as essential services by the Department of Homeland Security in guidance to the states. Ultimately the states through the Governor’s executive authority will make the final determination on what industries are considered essential service providers.

Is there a concern that our "essential business" status may change?

There is no concern that the essential business status may change. However, states may limit or restrict how essential service providers perform their functions during this pandemic such as limiting full-service operations, requiring curbside pickup, and/or mandating the number of employees and customers allowed inside a facility.

Do my employees need to carry a letter with them stating that they are an employee at an essential business? Where can I get a sample letter?

In some states, employers are advised to provide a letter to employees stating their essential status. The letter should include details on the essential business: the name of the employee, a phone number, name of the business, address of the business and a point of contact at the business for verification purposes.

Are technicians considered essential workers?

Yes, technicians and other auto repair workers in the repair industry are considered essential, per the guidance from the Department of Homeland Security. However, each state will issue final regulations on what industries and workers are considered essential service providers. Please consult with your supervisor as to your status and/or the Governor’s executive order in your state. You can find your state’s executive order on the state tracker at, navigate to the "On Your Behalf" tab and click the state tracker icon.

Are corporate offices of these operations considered essential?

Employees who repair and maintain vehicles, and the equipment and infrastructure that enables those operations in the supply chain are considered essential service in the guidance to the states from the Department of Homeland Security. However, the Governor’s office will make final determination on what ancillary functions are deemed essential service. Please verify with your state what functions which are not subject to mandatory stay at home orders or other restrictions.

What do I do if the governors executive order is vague but seems to indicate auto repair and related services are essential and it doesn’t specifically say that, but we are shut down?

Each state has a department of emergency management or agency that is overseeing the guidance and implementation of executive orders. Please contact your state or the Auto Care staff to help you navigate these government sources to find out if your business is indeed essential.

Does "essential service" include cosmetic auto repair?

The Department of Homeland Security guidance designates essential service as those functions critical to facilitating the continuity of operations for essential workforces and other essential travel. However, this is guidance to the states and final determination of essential service status is determined by the Governor. Consult your states executive order and guidance to determine what constitutes essential service.

Do we have to register as an essential business with our state?

Each state has different rules and regulations regarding who is classified as essential service providers. Please consult your state Governor’s office executive order to determine.

Where can I learn if my state has deemed auto repair an "essential business"?

You can learn if your state has deemed auto repair an essential service by going to the "On Your Behalf" tab and click on the state tracker icon.

Has the federal government declared auto repair an "essential business"?

Yes, the Cybersecurity and Infrastructure Security Administration which is a division of the Department of Homeland Security has issued recommendations that repair shops and the companies that supply them be deemed essential. However, this is a state by state and even a jurisdiction by jurisdiction decision and CISA findings are only advisory in nature.

Does a shelter in place order mean I have to shut down?

These orders are issued under the executive authority of each governor, however, each state has also designated essential businesses that can remain open even during the shelter in place orders. Please see your governor’s website for executive orders and guidance and/or contact the government affairs staff to help.

What if my business is closed due by a municipal, tribal or executive order, and then the state issues an executive order from the governor?

The state order always supersedes the local, municipal or tribal orders unless the state defers its authority to the local government. In that case you would adhere to the local laws but if the state changes course and issues guidance, then the state order has precedent. In short, state law always takes precedent over local laws unless the state defers to the municipalities.

How do I operate if my business spans multiple states and workers have to travel between locations?

If your business spans multiple locations or jurisdictions and workers must travel between those sites, you are required to review reach states executive order to determine the central nature of your business and/or other requirements such as: shelter in place, mandatory closings, or other information as determined by the governing authorities executive order. If you have questions, or if you need help, please contact the Auto Care government affairs staff.

What is Auto Care doing to represent the interest of member businesses before the government agencies issuing these orders?

The Government Affairs staff is working around the clock with state and local authorities to ensure that executive orders issued by the governors or local municipalities follow the guidelines by the Department of Homeland Security or are amended with language that exempts all businesses in the Auto Care supply chain. We are also monitoring federal legislation and working on Capitol Hill to determine what steps can be taken to protect the industry, member businesses and employees during this unprecedented global health crisis. We have updated resources on our web page (, and staff is available to answer any of your inquiries either via email or phone. We are part of industry coalitions and we are hosting member communications to clarify and update relevant information that affects the Auto Care membership.

Do we know how COVID-19 is impacting our supply chain? Bow with respect to imported and domestic parts?

Initial social distancing guidelines decreased miles driven and traffic, but we still heard from some members that they were seeing traffic to service locations. Sales were down perhaps 20-30% (much more for manufacturers). However, stay at home orders are reducing miles driven dramatically with members starting to see sales decreases 70%.

With major accounts idle, how is that impacting demand for parts and service?

Between closures of service businesses, stay at home orders, demand for parts and service is coming to a near halt at retailers and accelerating beyond 70% at service locations. Even though our businesses are still considered essential, consumers don't seem to find the need essential at the moment.

Have field sales and training teams been pulled or are they continuing to support shops using social distancing?

This varies company to company, and based on state and local guidance. However, we are seeing more sales and training teams pulled and if they are able, working remotely. Companies are moving to digital platforms for training purposes, and holding regular communications via webinar or conference calls. We have found that even though companies are listed and deemed "essential" they are taking precautions, and enforcing strict social distancing, or no-contact guidance.

Are there any updates on the request to suspend tariffs at this time?

U.S. lawmakers and the business community are requesting the administration and CBP to consider deferring duty payments to help preserve cash flow and continue supporting U.S. jobs.

What is the status of product arriving from Europe and Asia?

A few members reported their containers from China are on the water and en route to a U.S. port. Capacity in China may slow down a bit due to lack of sub-components. From Europe, members are seeing 1-2 week delays bringing in containers - not massive slow downs, but slower. The bigger issue coming will be availability of parts as more and more plants are partially closed or completely closed.

Who should members contact if they want to help state/local public health efforts through donations or deliveries?

If you are able to donate medical supplies, we recommend that you contact your state health department. Additionally, contact you local Congressman’s district office for ongoing efforts being done locally and how you can participate safely.

Official Links



Is COVID-19 affecting your business? Email with your industry segment and story to help us understand the impact and how we might be able to help.

Have a helpful resource to share with the industry? Share it with us using the same email as above and we’ll add it to this page. Examples of resources:

  • Links to authoritative content
  • Images or infographics
  • Videos or webinars