How AI is Disrupting the Automotive Repair Service Experience
May 22, 2023 9:15 AM–9:45 am
The use of Artificial Intelligence (AI) is accelerating across the automotive aftermarket ecosystem. The number of experienced technicians is declining while vehicle complexity is on the rise. The industry, however, is sitting on a vast history of repair data which could be leveraged to address the problem. In addition, as connected car data become more accessible, the need to make it actionable is critical. AI is able to help meet these challenges. Learn more about what AI is, how it can be used to predict repairs, and how it is disrupting the customer repair service experience.
In this session, attendees will learn:
- What exactly is “Artificial Intelligence,” and how does it differ from basic analytics and business intelligence (BI)?
- What is significant about automotive-specific AI as opposed to general AI?
- How is AI enhancing the automotive repair experience today?
- How will AI help the aftermarket with some of its key challenges into the future?
