Samantha Schearer-Higdon

Samantha unintentionally fell into the automotive industry in 2017 after leaving Nursing School. What was intended to be a pit stop to help her family business, Schearer's Sales & Service, while she took time to find herself and figure out what she wanted to do with her life quickly turned into a passion as she found herself soaking up everything around her and teaching herself new things every single day. In 2024 she was recognized by the Auto Care Alliance as the AAPEX Service Advisor of the Year. Afterwards, she began to move out of her role as a Service Advisor and into her role as her family business’s Marketing Manager. In this transition, she trained her replacements, becoming the in-house Service Team Trainer-Teaching them the ins and outs of their business and how to take any prior knowledge and translate it into their company’s daily operations by learning the business’s processes and procedures which she developed alongside their Service Manager. In this transition, Samantha recognized her passion for training, mentoring and leading others.

Samantha now strives to help independent automotive repair centers grow their business’s Team members through individual coaching in her own company, ShiftPoint Training Academy. She didn’t intend to work in the automotive industry, but she fell in love with it and she wants to leave it better than she found it. How does she plan to do that? By changing the way that we as service providers care for our Clients, thus changing the way that we as service providers are seen by them.