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Technician's Choice Award

ACPN Technician Choice Award

About the Award

This award is presented by ACPN in conjunction with the Car Care Professionals Network (CCPN) and Women In Auto Care (WIAC). This category is for business-to-business systems that are either web-based or client-side install (app) supported. Client based installations need to have test environments pre-configured for ease of use during judging. This award is judged from a technician's and shop owner's point of view (an end consumer).

Eligibility 

  • Company Type: Distributors, Resellers, Software Solution and Content Service Providers
  • Company Membership: Auto Care Association member in good standing
  • Platform:
    • An eligible system must support a business transaction.
    • An eligible system cannot be manufacturer provided.
    • An eligible system cannot be consumer facing.
    • The entity entering their system for consideration must be currently consuming and utilizing industry standard data (ACES, PIES) and best practices.

Award Format


Gold

Silver

Bronze

Judging

This award is judged by technicians and shop owners from the Car Care Professionals Network (CCPN) and Women in Auto Care (WIAC) communities, following the judging guidelines outlined below. 

Each judge scores the submission independently from all the other judges. Each submission is judged on five general areas, with each general area evaluated on specific criteria, and scored using on a scale from 1 to 4. After each general area is reviewed a total score for each general area is arrived at by adding the individual scores of the criteria together, dividing it by the total possible points you could earn, then applying the weight of the general area to it. Then an overall final total score for the submission from the judge is determined by adding the total score for each general area together.

Once all judges have submitted their scores an average of all the judge's scores are taken, and the submission with the highest average score is considered to be the winner.

 

Submission Requirements

  1. Each parent company may ONLY submit one entry.
  2. At least one representative from the submitting company must be present at the Knowledge Exchange Conference to accept the award in the event that the company is selected as an award recipient. If there is no representative present, the company will be restricted from submitting for any awards the following year.
  3. Entries must be received in full by the deadline (Entry Form, Participant Acknowledgement Form)

 

 
For questions about this specific award, please contact ACPN Committee Member:
Karen Strobel

 

Judging Guidelines

If the eligibility requirements listed above are met 100% for the award submission, the following judging guidelines are then utilized to judge the submission. 

Each submission is judged on five general areas listed below with weighted percentages. Each year, the weights for each general area will change to focus on different areas of the submitted systems.

 

Design (20%)
  • First impression
  • Best Use of Screen Real Estate
  • Use of Color
  • Use of Graphics/Logos/Fonts
  • Consistency/Continuity
  • Ability to View Images/Digital Assets Where Available
  • Overall Aesthetic Impression/Professionalism
Navigation (25%)
  • Overall Ease of Use/Ability to Find What You Need
  • Speed/Load Time
  • Logical Organization/Layout
  • Reasonable Number of Clicks to Find Something
  • Frictionless
  • Site Map Provided/Help Features
  • Filtering and Sorting Capability
Unique Features (20%)
  • License Plate Lookup
  • VIN Decoder
  • OCR Camera Integration
  • Smart Recommendations (Cross selling based on repair occasion)
  • Part Alias Search
  • Geographical Awareness
  • Attractiveness of Mobile Experience
  • Lookup by Diagram/System
  • Part to Part Comparison
Order Placement Experience (20%)
  • Job Management Feature
  • Product Order Tracking
  • Quote Building
  • Order History
  • Ease of Use
  • Intuitive
Tech Support (15%)
  • How to Order/Where to Buy Feature
  • Tech Support Phone Hotline
  • Tech Support Chat
  • Tech Support via Text Message
  • Tech Support Email
  • Ability to Provide Feedback/Ask Questions/Report Errors

highlights from previous award ceremonies

you could be next!

past winners

Each award-winning company is eligible to use the ACPN Content Excellence logo on company literature, mobile apps and websites. Contact ACPN@autocare.org for image files.

2022 Winners

Gold

WHI Solutions

Silver

Parts Authority

Bronze

PartsTech, Inc.

2021 Winners
  • Gold - Parts Authority
  • Silver - WHI Solutions, Inc.
  • Bronze - Factory Motor Parts
2020 Winners
  • Gold - Parts Authority
  • Silver - Parts Tech, Inc.
  • Bronze - WHI Solutions, Inc.