How Association Volunteering Accelerates Auto Aftermarket Careers
Transcript
Welcome And Why Engagement Matters
Jacki LutzHi, welcome everybody to another Carpal Conversations where we talk about professional development skills that are driving industry. I am here today. It's always a treat to have Auto Care Association's president CEO Bill Hanby with us. Hi, Bill.
Bill HanveyJackie, nice to be here, everybody.
Jacki LutzWelcome back to the show. Had you on a couple times. And then Cliff, uh president of Hubis Auto and Truck Supply. Welcome.
Cliff HovisYeah.
Jacki LutzAlso on our board of directors. Yeah. Very well-known maids in the industry. And today we're going to be talking about getting more involved. Um, but before we do that, think it'd be helpful for the audience to get to know you guys a little bit. They don't know you already.
Cliff’s Story And Family Business
Jacki LutzSo, Click, do you want to start with you and just tell us a little bit about you? Yeah.
Cliff HovisSo I'm uh president of Sodom Truck Supply. I run the business, my brother Kurt. Uh been involved ever since I can push a broom. So every aspect of the business. Uh we sell auto parts, heavy duty truck parts, pink body supplies. We also have a salvage yard, and we do heavy duty recovery on the interstate.
Jacki LutzSo you didn't know you had a salvage yard.
Cliff HovisYeah, I didn't use it. Still do, yeah.
Jacki LutzInteresting side of the business we don't talk about very much.
Cliff HovisYeah. And and and I think uh the great thing I I feel every day, I live the American dream because I I work the business with my brother. And uh my son's involved, my daughter's both, son flipper, daughter Grace, daughter-in-law Addie, uh, and then my geeks that told doing this about two years ago. So every day I get to work with them. And you know that to me, that's the American dream. You interact with so many uh good people. This industry is separate to the other.
Jacki LutzYeah, it is, and the people really make it.
Bill HanveyYeah, and not push it. And uh Well, uh this industry's my fan. And you know, and um, you know, uh on our theme of engagement, you know, I I I started becoming engaged in the industry when I was a dormant through the Automotive Communications Council. I joined the Marketing and Communications Council for what was then AAIA, and just have progressively been involved in the industry to to meet new people, new family members, and it's just been it's been a wonderful experience in terms of the network that that I've been able to build and the connections that I've had. Like Cliff and I go way back, and it's it it's a year by you and it is, yeah.
Jacki LutzI wouldn't have shown it's funny because you guys say that. And I was just talking to somebody and we were talking about how long we've known each other, and it was like 12 years in the industry, and I'm like, what? Or don't like it's and it goes fast. And then you meet people like you guys were like, yeah, we've known each other for 25 years or something like that, and passed in the wick of an eye.
Cliff HovisIt's kind of interesting because our industry is ever evolving a few years ago. I'm a member of Federated Auto Parts and Blight Bar AP, usually both up in '97. Yeah, so uh just recently we brought in HDDA, which I had to be chairman of at that time, the ABD Distributors Association, and we wrapped it in AWDA, changed it from automotive wholesalers to aftermarket fulsalers, uh, distributors association. So there's always it's always a ballway with bringing new people in, new groups, and and that that's exciting.
Bill HanveyYeah, that's true. And you know, and that's kind of the role of the association too, is to uh identify um areas of collaboration, such as head of duty. You know, now we have an emerging technologies committee. So um as this industry changes, you know, it's really incumbent upon us to to bring that those people together so that they can collaborate and and and move the industry forward.
Cliff HovisWe're all playing USA back. Yeah, for sure. Just a little bit dipper, but it's his A.
Jacki LutzIt was such a good move to bring out the ACC too. On mode communications without closure, our marbiters and communicators that are bringing messages out to the industry and to have them so close by now is huge. Yeah.
Bill’s Path From ACC To CEO
Jacki LutzSo um just let's talk a little bit about you guys. You know, I I've before I worked for the Auto Care Association, I was a very involved member too. Um huge for my career. Um got me in the right rooms with a lot of the right people, just helped me learn a lot about the industry outside of my company. I worked for a supplier. So to be able to rub, you know, shoulders a lot with, you know, distributors and even shops and like just getting to know the industry um really did a lot for my career. And obviously, you guys have come a long way and have been involved since the beginning. So tell me a little bit about like how you got involved in the beginning. What was it somebody could push you? Was it just you who raised your hand? How did that work?
Cliff HovisSo early on, uh being involved with veterans and joining it, uh, they encouraged their members to go beyond this veteran. And so and I can't remember to go back a long ways, whether uh it was Art Fisher or Rusty Fisher for Sue Dodge, but someone pushed me and seeing AWS. Yeah, so many big names and still do. But they encouraged me to get involved. And uh I joined AWDA, uh, but I guess I've been remembered for a long time. Uh, but got involved with AWDA and just to take it back another step. I remember, you know, AAI, like you mentioned years ago, and I I can't remember the first year AW or excuse me, uh AutoCare came to Vegas. The 2000-ish somewhere in that neighborhood. But I remember being there as really as a kid in that day, and you know, seemed like this huge room, but it was all these names of CEOs and business owners, and and to see that, I wanted to be that. Yeah. I was I was an outsider standing back there, and I thought, man, someday it'd be great to be involved. And so then years later, whenever they encouraged me uh to get involved in AWDA and at committees, education, and we got involved with uh the local school I was involved in with the supply chain management class for AWDA in the industry before COVID. So that was a great study. We studied uh my physics in particular that and job fairs and get some of these people involved. So so that's kind of like whatever I took ownership of being involved in the street organization.
Jacki LutzAnd what position with your company were you in at that time?
Cliff HovisWere you still running it or owner or so you know my dad started in 52 and he started salvage and put the interstates in billing 1969 automotive? Uh in the early 80s, I graduated high school and late 80s uh college. I was always involved in different times, like Sunday someone needed a park broke down. My dad would get out to the store and and he would expect me to to look up parts, you know. And I had no experience, no one told me what to do. But you know, dad dad was uh he was a great guy, but he was the pup guy. And uh so I basically ran and started the business when I was a kid, so to say. He saved the salvage and towing, and I was newports, and I grew it. And you know, his one saying was always do whatever you want, but don't make a mistake. So to have to live up to that is always difficult. So that just made me make sure I bet it are he's at.
Jacki LutzAnd you made it through this. You must have made zero mistakes, right? He interrupted one thing.
Cliff HovisYou learn from mistakes along the way, but fortunately.
Jacki LutzOr learn to hide on the thing. That's great. Thank you, but what about you, Bill?
Bill HanveyYou know, um as Cliff was talking, I've been trying to to pull what he's saying to my experience. And I think it's all about curiosity.
Cliff HovisYeah.
Bill HanveyUh I've always wanted more. Yeah, I've always wanted to self-improvement. Um, and and to Cliff's point about those legends in the room, I always uh imagine myself as, you know, hey, how do I work up to that status? How do I meet these incredibly smart, intelligent people? And, you know, my first um engagement in the industry, as I mentioned, it was with ACC, but I had to actually um convince my company at the time that this was a worthwhile endeavor for me to do. Right. I I saw this group of marketers uh collaborating, and I thought that it would be uh, you know, good for not only me individually, but but for the company itself to learn new things. So, you know, my message is curiosity in terms of learning more about the industry, how it fits together. We have so many different offerings for for people to be able to explore and sit in on the vehicle service experts to to learn about the shops, uh, market intelligence, you know, how does this all fit together and what kind of data can we provide back to the industry? So for me, that that curiosity has always prevailed in terms of me uh trying to self-improve and to learn more about the industry. And it's not just learning about the industry, it's learning about the people and and what makes them tick. I've always been a student of history. Uh I love to to read biographies of our nation's founders. And um as you learn from these different people and their leadership styles, then you begin to develop your own. But it's always nice to to to see what's out there and to learn from other people. And that's why um my engagement in the industry has been so self-fulfilling for me, because I get to meet great people like Cliff and and five million others that are in our industry. It's fascinating for me the stories that you hear, and as such, you become a better citizen of the industry.
Jacki LutzAbsolutely. And I think I think you said that you kind of imagined yourself there. And I wonder if anyone will relate to this, because I'm sure that there's people that feel that same way. I did not, though. Like I remember I had I think they've all had that moment where you're just sitting in the room and you're looking around like CMO of Auto Zone is here. Why? Like I should not be in this room, right? Um, I never pictured myself. Like I was almost like more like intimidated than ever walking out of there. Um, but had somebody who pushed me to, you know, and encouraged me to get more involved. So I'm sure there's people that feel the offset way too. But had I not, I never would have really met you. No, right? And like looking for that brought my career. So like you just never know who you're meeting and what you know that connection will make.
Cliff HovisI'm an advisor to Grove City Public Entrepreneurship at Barkland since its inception. I don't know how many years, good many years now. But so I'm a business entrepreneur, and why do you do things? You know, it's a question, yeah. So one, and it's just because it is, it's there, and you want to approve. And Bill, he's an entrepreneur too, just in a different way. He's with the association. So he wants to continue to build and have it become something that helped the people. So sure. So we're very similar, just a little different mission, but but very similar.
Bill HanveyYeah, and and just a note uh on your uh comment, Jackie, for those men and women who are tentative, who hate that feeling of having on your name tag, being at the cocktail party, and and not knowing anybody. Oh but that's why this industry is great because we do take the new folks under our whim. You know, so that that it's always very intimidating to be that person in the room. But that that is a fleeting moment.
Jacki LutzYes, it's true, and it you build confidence.
Bill HanveyRight.
Jacki LutzI am like back then, I am a fraction of the woman that I like because I I kept coming back. I was an introvert too. I say was, I kind of still am in a lot of ways, but I have so much more confidence coming to these things because I've been around these people for a decade now, because I've been volunteering and been being at these things. And one thing someone told me that I think might help people is when it comes to your craft, you know, whether you're marketing, your sales, you're maybe you're even like an engineer or you're at the shop level, you know more or at least as much as most of those people in that room. Like that's your craft. Do you do that every single day? There's so many people walking around that don't do what you do every single day. You have so much more at Bauper than you think. And they actually want you there. Yes. Like they love seeing new people come from the door.
Cliff HovisI brought many uh full age kids and interns through uh the industry, and they they can't get over how welcomed it is. Yeah, you know, it it's different than other industries. Yeah, there's no way now it's just like there's yeah, there's no walls, we're all we're all one. And you know, I know when I go to the Spock too hours and I see new people and I see the pigeon, I go introduce myself without question, you know, yeah, and ask them what they do because we were all in that position at one time.
Jacki LutzOh exactly, get it.
Cliff HovisYeah, yeah.
Real Benefits Of Getting Involved
Jacki LutzSo we've kind of covered it a little bit, but like if we had to give some good reasons for people to consider getting involved. And when we say getting get involved, it can mean a lot of things. So specifically for the AutoCare Association, we have committees, which is really like steering committees for us to help us really um steer the industry as a whole. We have lots of different committees that we'll talk about a little bit later in the show. We also have communities. So even if you don't necessarily want to, you know, volunteer to get on a council, just coming to those conferences and getting to know people, we can get involved that way. There's also a lot of things you do virtually. Um, so what are some really good solid reasons that we can give people to help them take that first step towards getting more involved in the industry? If it's a story they need to tell their manager, what what can we tell them? Are some of the benefits?
Cliff HovisI think, I think, you know, where else can I go that I'm gonna interact with our industry? I'm gonna enter, you know, whether it's at Bill's level and this Steve's level, or I'm gonna interact with CEOs of VPs, marketing directors, and then other uh entrepreneurs like myself. So so what I can learn from everyone else is so a mess. Where else do you have that opportunity to take that back, take that back of my business and implement some of the things that I've seen or heard, or you know, maybe maybe some changes in the market that I'm ahead of the curls on because I heard it year first, where otherwise I might have caught it from a rep six months or a year pregnant. So I mean, yeah, I I wouldn't be anywhere else. I mean, I would highly highly highlight it. And and it goes back to what Bill said earlier is you know, he had to build a case with who he was working for that this is worthwhile because you know, what do the bosses think in a lot of cases? Just expects right now. He's being social. But it's really look what Bill's at that, yeah, right? Look what she does, how he's some both us.
Jacki LutzYeah, and you really like um it's that bird's eye view of the industry, right? And all that perspective and all that value that you are bringing to your wool that maybe wasn't there in the beginning, but they're bringing that back to your company. Um, and if you talk about customer experience and starting with the customer, they're here, you know, and they're giving their voices, and then you're giving there's like a lot of dialogue for it all happening.
Cliff HovisAnd we are we are in the people business. Yeah, you know, if you don't walk up and talk to that person, if you don't talk to that VP of sales, if you don't talk to these people, how are you learning? And and you know, whenever I learn Phil's name, and all of a sudden we form the relays here. But I'm whenever I I met you, now all of a sudden it's it's not just a name somewhere or position, it's you know you know people personally, and then people, you know, you're willing to it it just breaks this wall down where I'll out you in any way I can, and then you help me. You know, it's all bad, but it's us personally and our business. Absolutely. And the industry as a whole. And the industry as a whole. That's right.
Jacki LutzRight, Eva, what do you think the the number one is?
Bill HanveyUh the number one for me uh is really the the network that I've built. And it's the people that I've met, you know, uh on Cliff C. It's it's um incredible to to think of the the friendships that uh, you know, I I still go on a golf trip with a court group of those individuals that I started at ACC with 25 years ago. So um, you know, we talk about self-um development and and learning, but it's also important to have a shoulder to cry on too and you know, it's also important to have a peer peer group that understands some of the issues that you're going through. It may not be an ROI back to the company, but from from an individual standpoint, that has been priceless. And and it's uh really helped me develop, I think um loyalty too is really important that you begin to um develop loyalties to to your company, to the industry. Um and it that's fascinating to watch too.
Jacki LutzYeah, it's a retention tool.
Bill HanveyYeah, it is a retention tool. So there's there, you know, and you know, just from uh uh the bigger picture too, Jackie, is um we all have our own individual jobs within our industry, but it's fascinating to understand how that job relates to the entire industry. And and I always, you know, I I use the term art form. You know, our industry is an art form. Well, what does that mean? It means that product managers have to be doing their job, delivery drivers have to be doing their job, counterpeople have to have aces and ties in order to be able to do their job. So we're we're we are a very interdependent society. And it's really important for people to understand their role in this giant canvas that we paint every single day when we open up the shop.
Cliff HovisYeah, I always say services, just like you explain, every aspect of that business. Because otherwise, you know, if the driver doesn't deliver, you know, the warehouse spanner doesn't deliver the right parts, if the finger doesn't pick the right parts, what do you have? Yeah, failure. Right. And I need my first and I need it now, and a better view there in 30 minutes or less, what other industry is. Yeah. And I think just one other thing, like I think this this is such an important thing to us now, but just one example,
Advocacy And Finding Your Voice
Cliff Hovisthat's advocacy. Because I can I can call up my local senator, congressman, and it's me talking to him and have an influence on him. But when we go to the hill as a group, then then it's you know so much more impactful. Where you know, where I've really really got to know Bill, I think, is being on the autopey board and coming to the Hill at the same time and meeting, you know, with so many reps that already wanted to rep. Why the hell will be on the talking to them? And and I'm getting correction because you can't do it on your own. I think that that's such an important thing. We'll pay pals. We do.
Bill HanveyYeah, yeah, and and there are more coming. Um, and and Cliff, on the advocacy side, that's a really good point, too. And and not just becoming in the involved in advocacy for the industry's sake. It it's participating as an American in the American process. We are a democratic society.
Cliff HovisIt's incredible to see, right? You know, you could you can hear about it, but until you go in the hill, until you talk to someone, it's like, no, you do.
Jacki LutzYeah. I mean, I remember at like a much younger me was advocating for right to your hair because I was told too. And I knew it wasn't for me. I knew everything there was to know about it, pulling ahead all the information, and in all the webinars, you know, contributed to app. But until I actually was on the hill.
Cliff HovisYou did it.
Jacki LutzUntil I did it and saw people, like even that first time I went on the hill, I didn't even do a lot of speaking. It was a lot of listening for me. But seeing how it works, seeing that these lawmakers aren't touchable, you know, like they are right there listening to you. Um, they want to hear from the people it's affecting, right? So everybody really does have this voice. And it kind of brings me to a point I wanted to make sure we got across is that I think a misconception is that you have to be at a certain level in your career to be able to have the cred you need to raise your hand and volunteer at any of these things, right, for any committee and things like that. And I would love to watch that, right?
Bill HanveyOh, so Bill, would you like to help us? Yeah, I would guess. Absolutely. You know, I was a marketing guy, you know, just one of the thousands within this industry who started at ACC and continued. But um now is the time. If if you're watching this podcast, now is the time to say, hey, you know what? Uh I I I'm interested in this, this, this, and this. Um, try it and and get engaged. And you know, it you always need to push yourself. And uh this is a good way to do so in a comfortable, safe environment.
Jacki LutzYes, absolutely. And it's a people again will see you walk through the door and be excited. Right. Whether you're new to the industry or you're just young and new to working in general, you're out of college, it's a new perspective, it's a new lens that we want to hear. You have different skills and different, you know, uh you've had a different uh life experience that people want to hear. And um you will still be welcomed coming through that door. And I think it's a great way to build confidence. Because I think I fell face first into that, not even on purpose. It wasn't intentional. I wasn't like I'm gonna be better at this. It was just like it was something I was kind of put in and had. To learn to swim. But the the confidence it gave me just be listen, even if it's more listening at that age, right? You know, people also want to help learn. There's so much nuance that happens at every level of this industry that you it's not in a book. It's not going to be in a webinar. You learn it by, you know, the networking event, the reception, talking to the distributors, you know, and like actually learning what those nuances are helps to a lot.
Cliff HovisI always sell everyone, get involved as much as you can. Don't overstretch yourself. But that is where you develop it. And some of the things you learn, you would never know on your own if you kept to yourself and your own side. So your personal development is some tribal waves.
Jacki LutzYeah.
Cliff HovisYeah, and you're here again, yeah, like they're on Mart Bomb or Education or whatever it might be, AWD. You're learning things and you're with people that are really sharp, sharper than you, and then you know, that wraps up on you. You pick things up all the time.
Jacki LutzYou say surround yourself the people smarter than you. Yeah. Level you up a little bit. Yeah. Um, so let's talk to the people who maybe aren't the youngest or newest in the room, the the managers who might have people who are the youngest
Helping Managers See The ROI
Jacki Lutzin the room. And Bill, you said that you've had to convince your manager at one point. Um, so what's our message to managers when uh when somebody comes to them and asks to get more involved?
Bill HanveyWell, I I would put that back on the individual to say, look at I want to get involved in this particular committee, but it's important once you do begin your volunteer tenure to bring it back to your company and and say, okay, here's what I did, uh, here's what I learned, and here's how I think we can implement some of the things that we learned at the marketing communications committee back to my company. So I think it's incumbent upon um the volunteer to to create the ROI. And I also think it's incumbent upon the manager to encourage curiosity, to encourage self-growth, and to um and to understand that this will pay off for the company wow.
Jacki LutzYeah, and maybe be one of those people that someday those people on your team are going to point to it would be like, you know, Bill Handy encouraged me to get involved. But I think Frank Frederick, he was the one you really pushed me to get involved with the gang. Yeah. Um so like being that person for somebody is really kind of special too.
Cliff HovisI I always show people when I hire them. My first line after I I hire someone is you either come and put in time and he book people to put it up, or you can become something. And when you become something, then you better be yourself and you benefit your company. And I always show them one other thing, and then I see people, some people play us and all always treat people as respect. You know, get to know their day, you know. So I walk through the warehouse, I know my warehouse employees' names, my drive. Because we're all people, we're working together. It isn't like I'm the boss, and yeah, that does a work. Yeah, so you you need the respect. Comes.
Jacki LutzYeah, and like Bill said, it's for a very dependent.
Bill HanveySo like every single role is very yeah, and and recognize and encourage an employee to be curious. I think that that's you know, that's what we do, you know, that's one of our core values at at the Auto Care Association to encourage people to stretch their boundaries, um, to bring something new to the table. So I think that that's uh as a manager, uh and as a leader, it it's really important to encourage curiosity.
Cliff HovisAnd I see that in autocare, I see that at your key, yeah, because they're all really good people and and they're not they're not just putting it, they're calling something. Yeah, yeah. So that's it's great to see. That's why it's great to hear. Yeah, it's great to return.
Jacki LutzI will say when I first started autocare, you know, I learned about the values and her curiosity. I don't know, sometimes, especially when you're like taking it all in at once, it kind of goes in one ear about the other, like every company in the balance, whatever, you know. But like I see these played out intensely at autocare. And I I out dare say, like, I had to kind of learn to be more curious, like to open my mind up a little bit more to try things, to think bigger, you know. I think that that's a really great thing that autocare actually does really well, but not just words and really have values. Um but as we wrap it up here, uh, I would love to go around the room and just say biggest takeaway that you're hoping somebody gets from this conversation. And then I'm gonna have you just do a little call out for applications. Um, but let's go around the room quick.
Cliff HovisSo so what I see is you can stay in your own little siro and in your business, or you could come in this huge tent and rub elbows and people you can never rub elbows, form business relationships. Like you said, we're the people that people don't just order pars, they order pars people. Do what you forget that we're lost. I think over my competition tree, it's that that way. So so it's it's just this great place that you can learn so much more. And if you don't, you know, you can run your business, but you're gonna really limit yourself. That's another thing I tell people, don't limit yourself. Right. People while I first stuff.
Bill HanveySo Cliff, I love what you just said about you know, this is a a fantastic way for you to differentiate yourself from amongst your peers. Sure. The more that you learn about the industry and its inner workings, the better uh employee you will be, uh, and and it enhances your chance for promotion, without question. Absolutely.
Cliff HovisAnd and how else could I influence an industry whenever I have such an interest? And it wasn't like my son, daughter, daughter-in-law, the nieces, brother, you know, we're all a fall. And and just to let someone else run the ship, yeah, will be witness, you know, not knowing where it's going. So, you know, to be personally involved is again as part of the burke green.
Jacki LutzYeah. Uh mine, I just I kind of want to talk to the person who might not think that this concerns them because yeah, I thought that was me at look point. Um, and I think everybody has something to offer. This might feel like it's very out of reach for you. Um, I felt like that too, but I would just encourage anybody who's a little bit curious about getting more involved and what it can do for the career, for your career, and how it can, you know, really help our industry as a whole to just ask about attending one of these events, learn a little bit more about it. Contact me, come contact somebody at the ABACare Association. Anyone would, you know, love to talk to you more. Um, and to any managers who might feel like letting their younger staff kind of get out and feel like, oh, maybe they're gonna leave, you know, they're gonna do, you know, they're gonna make, you know, have a stick network and then they're gonna leave us. I I got involved very early on in this industry and I stayed at that company for 10 years. And I think that that is a common denominator. People look for companies who allow them to do things like theirs. So this is a huge value app for your employee as well. They're gonna break the lap bar back to cafe. Um, and this was really an ideal time in this conversation because we did just open up applications for our least. Do you want to talk to a kid about that?
Bill HanveySure. Applications open up uh September 14th. What day is it? Oh, it's the 16th. Okay, so
Committee Applications And Next Steps
Bill Hanveyapplications are now open uh to apply for an autocare committee position. Uh I can't tell you how many committees we have, but we have Mark and 15th. So if there's something out there that that piques your interest, give it a shot. Um and or, you know, uh come to Connect next May, kick the tires. Go go see these different committees and communities at work. But um push yourself, be curious. So the applications are open. We'd we'd love to see some new faces um in in these committees, and you know, we can't thank uh the current volunteers enough because the work that we do here, you know, we talk a lot about networking and and self-development, and that's fantastic. But what these committees really do it is help solve industry problems. Yes. As a result of the uh you know, the marketing and communications um meeting in May, we generated in in I think a two-week period, like 50,000 letters to Congress. So the committees that we're working on, yes, you're gonna meet new people. But you're also working on solving big industry issues, which uh uh will enable your career going forward. So we've got to keep pushing this industry ahead. Uh and this is real work, you know, and and it's something that you need to make a commitment to. But once that commitment is made and the wheels are rolling, you will really um see some additional benefit from that.
Cliff HovisI would add this, Bill, uh, and there's many people like me in the industry, you know, some of these convinced their boss that they should come to Caday, use me as a reference. Use me as a reference to sure. We'll bed gears or us would be put uh in those work. Uncle Bill and Uncle Cliff want you. We want you. We need that poster.
Bill HanveyThat's right. There you go.
Jacki LutzWe'll put the link to uh all those applications and all of the different committees in the show notes so anyone interested can take a look. But just to give an idea, there's you know, market communications, emerging technologies, sustainability, um, there's government affairs, uh, there's events, there's just it goes on and on and on. So, really anything you're interested in, or whether you have the skill today or you're just interested in learning more about what's going on in the industry in a different area, definitely check it out, uh, fill out your applications. Um, thank you guys so much for the opportunity.
Cliff HovisYou know, of our lives. That's what we're looking at.
Bill HanveyExactly. And thank you everybody for joining us.
Jacki LutzThanks for tuning in to another episode of Autocare on Air. Make sure to subscribe to our podcast so that you never miss an episode. And don't forget to
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Description
Walking into a conference and seeing leaders from every corner of the automotive aftermarket can trigger that gut reaction: I don’t belong here. We’ve felt it too, and we’re here to tell you something simple, you have more to offer than you think, and the room is better when you’re in it.
Jacki Lutz sits down with Auto Care Association President and CEO Bill Hanvey and Cliff Hovis, President of Hovis Auto and Truck Supply, to unpack what “getting involved” really means, from joining committees and communities to simply attending events and meeting people outside your day-to-day lane. They talk about curiosity as a career skill, how volunteering builds confidence over time, and why this industry’s culture is uniquely welcoming to newcomers. You’ll also hear how involvement creates tangible value: earlier insight into market shifts, smarter decision-making, stronger cross-industry relationships, and a clearer understanding of how your role fits into the larger aftermarket ecosystem.
They also dig into advocacy and why showing up as a group changes the impact, whether you care about Right to Repair or the bigger challenges the industry faces. For managers, they share a practical approach: encourage your people to stretch, then ask them to bring back what they learn so the business benefits. Applications for Auto Care Association committee positions are open, and there’s a place for every interest, from emerging technologies and sustainability to marketing, government affairs, and events.
If you’re ready to stop staying in your silo, listen now, share this with someone who needs a push, and subscribe and leave a review so more professionals can find the show.
Auto Care committee applications are open September 14 - November 9, 2026. You can learn more and apply at autocare.org/committees
This episode is brought to you by Schrader TPMS, learn more about their TPMS solutions at SchraderTPMS.com.