- How does iShop benefit a repair facility?
How does iShop benefit a repair facility?
When a shop is
equipped with certified iShop shop management systems (SMS), diagnostic
machines and information servers, all the data needed to service the vehicle is
available at the fingertips of technicians and service writers, increasing
their productivity. Additional benefits include:
- Productivity increases
with integrated shop equipment by allowing a technician to view needed
information right from their bay.
- Enhanced communication
with the vehicle owner, enabling the service writer to use multiple information
sources to effectively demonstrate how the job was done.
- Time savings and
reduced wasted effort, leading to increased bay utilization, greater technician
productivity and improved customer satisfaction.
- Improved efficiencies
in all areas: greeting the customer; developing a work order; performing
diagnostics; scheduling service; procuring parts; facilitating technicians'
access to repair information; and invoicing.