Jacki Lutz: 0:00

Bill, how was the Grand Canyon?

Bill Hanvey: 0:01

Grand Canyon was magnificent and just indescribable pictures don't do it justice For me personally. It tells the story of the earth, which I think is just fascinating. There's so many layers and it kind of fits into our conversation today about communicating and telling a story, and you really can find a story wherever you go.

Jacki Lutz: 0:28

Yeah.

Bill Hanvey: 0:29

If you're in tune to it, if you're amenable to opening yourself up to hearing the story, and and the story is loud and clear at the Grand Canyon.

Jacki Lutz: 0:38

That's going to be. The challenge of this conversation is how many Grand Canyon parallels can we make? Oh, believe me I can run with that all day long. This is an communications conversation, all day, all good.

Jacki Lutz: 0:50

Yeah, that's kind of the fun part about being in Phoenix. Any hikers have to be happy to be here. I know a lot of people came a few days early just to get those hikes in, because I've never really hiked in Arizona. We're doing Camelback Mountain tomorrow, so if we survive we'll continue with Auto Care on Air for the rest of the week.

Bill Hanvey: 1:07

It's just. It's a whole different planet. Yeah, you know and so good for you for doing it.

Shawn Collins: 1:12

I definitely need to come back and spend time here. We have multiple neighbors who have moved from. We're not doing the Florida anymore. We love Phoenix, we love the trails, we love the food. We love the gall and they're coming to Phoenix Arizona now, so it's been a stopover. I haven't really been able to stay and play.

Bill Hanvey: 1:30

Yeah Well, that's true. I've been trying to be more conscious of that lately. We do so many events and this country is just amazing. Events and in this country is just amazing. And why not tag on a day or two to fulfill yourself or to knock something off the list which is should be a sin, not to.

Jacki Lutz: 1:53

You're here, I know that's right, right.

Shawn Collins: 1:55

I'm always rushing back to the next thing I have to you know, innovate and pioneer, right, yeah, like you, you need to be where your feet are at, that's what they always say.

Bill Hanvey: 2:06

I like that saying yeah you need to be where your feet are at and really like that's what creates the memories and that's one of our core values is fun, so I'm glad to hear that you two are going to have a little fun before the fun starts, as they say.

Jacki Lutz: 2:21

Yeah, it might be painful, but fun, you'll be fine. You'll be fine. You'll be fine, we train for this, by we, I mean. Stacey and I for those who can't see her behind the scenes Stuffing her face.

Jacki Lutz: 2:37

if I'm being real, I'm starving, all right. Well, let's get this thing going. Okay, welcome to Auto Care On Air, a candid podcast for a curious industry. I'm Jackie Lutz, content director at the Auto Care Association, and this is Carpool Conversations, where we collaborate on today's most relevant power skills. We're all headed in the same direction, so let's get there together together. Welcome everybody to another episode of Carpool Conversations. We are here at AutoCare Connect in beautiful Phoenix Arizona Hot, but beautiful Phoenix Arizona and I'm here with our president and CEO, bill Hanvey.

Bill Hanvey: 3:23

Hi everybody, thank you for having me, jackie, this is fun what a treat, you're on my show now. I know it's about time.

Jacki Lutz: 3:35

You're going to be on Bay's ad show and now you're on mine so you can tell me which one you like better. Of course, I already know, Right, I already know. Then we're going'm going to let you just explain a little bit to the audience about what you do and then we'll kind of introduce the topic here of this episode.

Shawn Collins: 3:53

Yeah, 30 seconds. Xtend Group we believe in culture, communication and community. We've been around for 18 years. Uh, we actually started in the communication space. Uh, digital tech, uh back in the aftermarket days of the catalog, wasn't even integrated into the to the website. And then we integrated the catalog into the website and then built the mobile apps and then the VIN scans and then built all those things. But what I found over the years is we've helped a lot of people build a lot of beautiful rocket ships. They didn't know how to fly because they Yikes.

Shawn Collins: 4:30

Yeah, they're, they're entrepreneurs and they're they're future voice leaders and they, they have a vision and they're willing to, you know, work nonstop for one hundred and twenty two hours and just keep going. But then you know, it gets to a point where are you the operator owner? So, long story short, we were a communicate execute company for really the first. When I say communicate, execute, it's here's the vision, get it done without really getting to know who all of our people were. And I really didn't know this until I met an individual, a friend and a colleague and a neighbor that was in the aftermarket space, and he let me know that I was a creative pioneer. I'm like, what does that mean? And that changed the shape of where I'm at today, because I am still at my natural state from an extend group. We want to listen, we want to educate and we want you to win. Get out of the way.

Shawn Collins: 5:27

But really, if we don't know who you are and who your customer is and what are their tendencies and what are their preferences and how they like to communicate, we can't build a community. So I went deep in, as I do most things, you know, it's the next thing and the next thing it kind of looks like these audio waves on the wall, like what's the next mountain? I get to climb and tackle it and check it off the list. But this is the one that sticks. Because all that effort and all those time, you can't really build a community if you don't know your people. And we can all know the tools and we know, even in digital world, like even talking about Adobe and well, adobe, whatever Adobe, I mean. Now we have Canva and all the other stuff that's replacing all that stuff that we spent all those years in, just kind of the next thing.

Shawn Collins: 6:16

But, it's really. We're still trying to communicate with people. And if we don't have culture and we don't have a mission, vision, core values, and we don't know how those resonate, and we don't know what our brand personality is and archetype, and then we don't know who our customer avatars are, then what are we building other than you know? A rocket ship that we wanted to go fly on but that we thought other people would want to, and then we get to the end and we're burnt out and our checking account's zero.

Jacki Lutz: 6:48

Communication in general. So we're going through the 10 pillars of professional growth really for individuals, but obviously communication is a huge one and very broad, and you could talk about communication within your organization. You can talk about communication in your culture. You can talk about communication among in your culture. You can talk about it out to your customer. There's a lot of different ways you can take this, um, but today we're really focusing on like a professional development in a professional development sense, and that's really where your where giant comes in with their five voices that we were going to talk about. And, bill, you're a huge you. You constantly talk about communication, communication, communication. It's a huge pillar of your leadership style, right? Do you want to talk a little bit about that and why you feel so passionate about it?

Bill Hanvey: 7:35

Well, I just think, and you know communication works both ways and I think people realize you know people always associate communication with presentations written, oral but the most important part of the communication is the listening part, and that's something that was ingrained in me as a journalism student. So my background is communications. I'm a mass comm graduate and have always been fascinated by the give and take and asking questions and and developing a story from there and learning about people and and learning about situations. So so that's so critical for an organization, it's critical for our organization, organization. We have to listen to so many different types of feedback and process many different aspects of our industry and boil that down for our members, for them to be able to understand it and for them to be able to take action on it. And that's why, when we interview people for our team, that's a critical component is how do they communicate, Do they listen? And it's an ever-ending project.

Jacki Lutz: 8:54

Yeah, and you can tell it really comes from the top. At Auto Care Association, I really think, as one of like especially one of the newer employees of the Auto Care Association you really do a great job of making everybody feel heard, or having that line of communication to leadership and just being able to know that you feel heard is a wonderful culture, because you just don't feel like you're getting lost, you feel like your voice is getting heard, you feel like you're adding value, you feel like your value is getting seen. And that's a hard thing to accomplish with how many employees we have 40?, 45., 45. So you know, obviously it gets harder the bigger the organizations get, I'm sure. But that's why you're here. So for those in the audience who don't are not familiar with the five voices and with Giant, maybe we go through those what exactly are the five voices and what are they used for, and then maybe we'll get into some depth there.

Shawn Collins: 9:46

Right. So Giant Worldwide has been around for 14, 15 years, started by Jeremy Kubitschek and Steve Cockrum, and both of the Steve is a Myers-Briggs like doctorate and Jeremy is an experiential. He had LeaderCast and Connect and a bunch of other leadership events and what they found was you know, with this, you know there's the big five, there's DISC Enneagram, you know Myers-Briggs, you know all the different letters and numbers and what we found is you know, those things are great but like and there's a place for all of them. But we need we're in a different world today we need things that are viral quickly. We need infographics that are quick, that people can pick up on Myers-Briggs breakdowns and it's like when you get there, okay. Even when you get to an INTP, okay, most people know introvert, extrovert, and then it goes south after that right.

Shawn Collins: 10:54

So, okay, so you don't really want to be talking to me, right? There's automatically a label that's associated with it instead of a language. So what Giant is is really and we talk about a leadership language that everybody has to learn and really come down to. Okay, when I say nurture, it means this. When I say connector, it means this You're not just one, you're all five. One, two, three are things that energize you. Four is your blind spot. Five is the thing that you know you don't like doing and you typically don't connect right off the bat with those individuals, but if we really get to know that person, they're the ones that actually expedite our learning and self-awareness the quickest like the nemesis voice, if you will.

Shawn Collins: 11:43

But there's five instead of 60, right? And there's the nurturer, creative, connector, guardian, creative and the pioneer, and each one of those represents a future voice or a present voice, and some are future forward and they can see it and they go after it. And then there's the present voices, and they're about relationships and systems and processes and honor the past as you move forward to the future. And then you have, you know, the future voices that are also. They're typically the best communicate Well. They're actually what people perceive as the best communicators, but they're only 18%. So the connector and pioneer only represent 18% of the population, but they lead 82%. And if we lead them accidentally, then guess what?

Shawn Collins: 12:36

82% of people are walking around either burnout, tired, they don't feel appreciated and they're looking for their next gig tired they don't feel appreciated and they're looking for their next gig Because they're like you just walk around accidentally thinking everybody's like you, Not like Bill. Because you know, Bill's naturally wired that way. And then, you know, with Nurture he went through education and it taught him like we need to ask deep, probing questions. But we're in such a information I get information and I'm automatically going to innovate as leaders Like, oh, I just watched that YouTube video. Now I'm going to go build my. You know, I'm going to go buy my, build my 69, you know Camaro, and I'm going to do it all by myself. No, like, that takes some time. You need to be able to do that over over an extended period of time.

Shawn Collins: 13:22

But each one of the voices the nurturers are the quietest, creative, very quiet voice. Guardians will speak up either way, whether they're happy or not happy with the situation. Connectors are passionate communicators that want to bring people together and be the bee pollinator that I was talking about earlier. And the pioneers just like give me your problem and get out of my way and I'm very. I'm like. I'm generally talking about this, but there are so many nuances of each one of these voices, but five voices for teams is actually a year long system that we install, because Giant's not just leadership vocabulary, it's neuro-linguistic tools. Like we're talking about communication today. There's a tool in this toolkit. This is like 80 plus neuro-linguistic tools that we teach self-awareness through.

Shawn Collins: 14:21

And when you talk about communication, you know are you a transmitter or are you a receiver, naturally, and what five voices will tell us is the nurturer and the guardian. Are receivers Like they want to really process and know that you care. Like the nurturers want to know that you care about the people and what it's going to do to them. When you install this new strategy that's going to change the world, Like well, have you done this before? What happened to the people? Who's done it? Like, do you understand where our current workload is today and how's that really going to impact the work-life balance and the culture that we've worked so hard to develop? Because most leaders come in and they're there for three to five years and they kind of just wait the next one out.

Shawn Collins: 15:06

Right, if, if, if the leaders aren't intentional and the guardians are like oh, that's all great, you guys have all this innovation, but where? Where's your, where's your tactics and and where's your process? Where's your process and where's your checklist? And you know this is a huge gamble. Don't you understand what we're throwing away Like we got here? We are where we're at as a successful organization because we were tried and true, you know, developed a process, delivered it to our customers and have communicated that so well, and now you want to change it because you see this future thing, it's a gamble. Well, we have to.

Shawn Collins: 15:43

Well, I'd like to run a pilot program first and I want to know, you know, who are the resources and who's really going to have the authority and responsibility to run this, Because I know it's not going to be you. I want to know that you're doing it with us, not to us, and that's where we can sometimes get in trouble. And then connectors you know a lot, of, you know can see a lot of individuals, see a lot of passion in the eyes and want to connect them with what, actually want to know who the person is quickly, what they have to offer, what their life goals are, and they want to connect them to organizations and things and go. So they have icons, their little infographics that show what they are. And then pioneers like I said, they just, you know, give me a problem and let me scale this mountain super efficiently. And you know, they're the loudest of all the voices they have. We have we all have superpowers and we all have kryptonite and we all have, you know, weapon systems that tear others down.

Shawn Collins: 16:44

And if we're not like us and we're accidental leaders, why don't you get it? This is where we got to be Like, if you walk into the room every day without, okay, it's eight, eight or 5. And do you have my report yet, Stacy? And did you get that email that I sent last night at midnight? And she's like um, uh, I just got in, like, um, I just sat night at midnight, I just got in, like I just sit down on my desk and you know we were, we had a ball game last night and you know we, we had, we had breakfast with the whatever we're doing. Well, I need my report now.

Jacki Lutz: 17:16

That is so funny. It's kind of like a very good tactical, like everyday use of this, because I I've never worked somewhere where niceties or such a thing like you know, I, I I'm kind of like a pioneer in that sense. Where I'm, I'm tend to be down to business and I don't know if that's because it's my personality or because it's my training from maybe a previous role. But like when I get you know somebody on the phone or I get them, you know, their attention on teams, I just ask them for what I need so that they can move on with their day and I don't bother them too much. But people want to know.

Jacki Lutz: 17:49

They do Ask me how my weekend was.

Bill Hanvey: 17:52

And you know for me, see, I think it's important to spend that time, even it's a minute or two, to read the room, yes, you know, to see, okay, how's the mood here? How's Jackie? Um, is it okay to push? Is it not okay to push and to do a quick read on that before we get down to business? Because I think, you know, for me personally um, that's how I read the room is is the relative and and I don't see the. Uh, you know, I don't think the small talk should go on for 10 minutes. Right, I don't want to hear about your banana bread recipe, but there there is important things to to talk about so that you can judge the room, see where that individual is at, in order for you to get to get more information or or to move things along more quickly. I mean everything.

Shawn Collins: 18:49

I talk a lot about art and science and really these, this relationship, peace and self-awareness Like this is all tools that you like, you know, jackie said I don't want to know your banana. You said I don't know your banana bread recipe, and all those things. There's a time for second gear conversation. There's a time for third gear conversations, which is we're just all in the room having a good time, you know, celebrating our wins. And then there's fourth gear meetings and getting things done as we multitask, and fifth gears behind the door, and there's just so many tools that are with it. But if we all operate from what we think is natural, as you will see, like connectors, 11%, just 11% think like you do yeah Right, and people do business and like working for people that they like 11% of the population. Pioneers only seven. Connectors and pioneers typically are the leaders of organizations because of the way in which they passionately communicate. But then you look at the nurturers and the guardians they represent 73% of the population.

Shawn Collins: 19:58

And that's who you really need to be communicating to usually, and you know, there's always a trick question that we throw out there who's the most effective communicator? And everybody not everybody, but a lot of individuals will immediately go oh, it's the connector, or it's either connector or the pioneer, because it's just the way they talk. They love, you know, love having the stage, and love being able to talk about vision, and. But guess what, when they speak, there's only 11% in the room that are like them.

Shawn Collins: 20:26

So if you were really to slow it down and go, if my nurturers and guardians really trusted that we know our mission and we know our vision and we know our core values and we're upholding them daily and we're caring for our people, and you know it's not vision, or else, and our guardians know that this is just not another initiative that's going to come and go and we're going to waste all this time and effort and then we're going to come back to what they already knew. They will communicate and connect with so many more people, initially right out of the bat, right out of the box because, so many people in the room are like them.

Shawn Collins: 21:12

It's calibrating your communication for what's in the room. We always talk about where you connect. I heard there's a thousand people here, right. So when you think about that, how you know what's 11 percent of a thousand? So if we're all up there preaching vision and where we can go, and all this technology and you know, all this innovation and AI and whatever it is, and we have, you know, a lot of nurturers and guardians in the room that really are the guardians of process and systems and people they're like. This is just another one of those hype videos.

Jacki Lutz: 21:46

Yeah, and really guardians would probably be more resistant to change. Yes.

Shawn Collins: 21:50

Resistant to change.

Jacki Lutz: 21:52

So like think like the massive part of the population may not like what you're saying if you're not talking at their level and maybe breaking it down at that process level and showing that you're thinking of those things that are important to like a guardian yeah.

Shawn Collins: 22:06

And as a business and as an organization, as a leader, think about, like, how much energy that we put into going to a show and the time we put into building our keynotes and the subject matter that's going to go around it and the theme of our event and all those things, and most of the time, if it's not a self-aware leader, the nurturer and guardian have never looked at that presentation.

Bill Hanvey: 22:30

They are looking at the individual giving that presentation.

Shawn Collins: 22:33

They have never really probably reviewed, unless they're a proofreader or something. They've never even seen what the CEO is out talking about and communicating is out.

Shawn Collins: 22:41

You know, talking about and communicating when, like this goes back to a long time ago. We talked about it before we started, like that's the way I mean, our career went so quick. It was like web and this and like web, and then connected catalog, and then mobile apps and then YouTube videos, and then you know content is king and you have to have the downloadable PDFs and you have to do it like boom, boom, boom, boom, boom. And we did all of that in three years.

Shawn Collins: 23:11

And I went to a trade show, or actually a conference, with one of my peers and he said you will understand that because I was kind of on him. I said why aren't you like we bring it, like you asked me for strategy every year and we build this in depth, like, like, there is not another presentation out there. I know that looks like this the amount of content, the amount of technology, the amount of data tracking and all that that's in it. He said what you don't understand is, if I were to buy that today, it would sink my ship Because I don't have the staff and content to help you. The sales team has no clue how to use that Financially. We're already out this, this, this for innovation next year and I was upset as a creative pioneer.

Shawn Collins: 23:58

I took it a little personally that they would only take like 10% of the proposal every year and I would go and spend thousands of dollars at conferences and in 2015, talking about AR, vr glasses and HoloLens and training future technicians. Nobody was buying that, but that's what I was there to sell Mm-hmm, you know, and it was a huge blunder. Like that was the broccoli, like Jeremy Kubitschek, one of the founders, talks about what's the broccoli in your teeth and how long has it been there? Like I just wanted to continue in it, continually innovate, and even some of our people that have been with us for a while through Giant have said we could own the building that we're in instead of leasing it If I would have just focused on that one little pillar and built amazing teams for that one, instead of trying to build 10.

Jacki Lutz: 24:45

You're a pioneer.

Shawn Collins: 24:46

Creative pioneer.

Jacki Lutz: 24:47

And creatives tend to be forward-looking and early adopters.

Bill Hanvey: 24:54

Is that what we're talking about here?

Jacki Lutz: 24:56

So you're like early adopting these?

Shawn Collins: 24:57

things. They're waiting in line for the iPhone for two days.

Jacki Lutz: 25:00

And like 90% of the population is like. I don't even want to think about that right now. I'm still trying to figure out the phone I have.

Bill Hanvey: 25:06

But does that? 90% of the population need to know the why. Yes 100%, could much of this noise be eliminated if when you communicate, you communicate the why. Oh, always.

Jacki Lutz: 25:21

Or communicate what is important to each of these voices too. So the nurturer is really going to want to hear that you thought about how this is going to affect the employees. I'm just kidding.

Shawn Collins: 25:30

Right. Why do we have one campaign? Why don't we have five Right?

Jacki Lutz: 25:33

And then the guardian is really going to want to know have you thought about all the processes? Have you crossed all the T's? Who's done this before?

Shawn Collins: 25:41

Yeah, Is this a risk? Is this a gamble? Yeah, what does that look like? So it's really.

Shawn Collins: 25:47

You know, when we talk about communication, you know we transmit, we're natural transmitters or we're receivers. So the question is, when people are transmitting to us, then we start thinking about, like, how do we process that transmitting to us? Then we start thinking about, like, how do we process that? So immediately, like when people start transmitting things to me um, there's really five things that they might be trying to they say I'm, they're really transmitting to me that they need care, they need clarity, they want collaboration, they want critique or they want to celebrate. They want critique or they want to celebrate. My default is always critique, like the. You know, one of the creative blind spots is that, you know we only we look at the 10 percent, that's wrong, instead of 90 percent that's right. So, immediately, I mean this even happens at home, like you know, my wife will want to just tell me what happened about the day and whatever else, and I'm trying to pull the whiteboard out and say, okay, now your banana bread is dry.

Shawn Collins: 26:45

Tell me all, the tell me, all, the tell me all the symptoms that led up to this, and let's do a core on this.

Jacki Lutz: 26:54

I just wanted you to hear me.

Shawn Collins: 26:55

I just want you to listen. I don't want a solution, I don't want you to fix anything, but if we don't and our customers, we're always about when and they're like I want to like you first. Like I want to get to know you as a person, like don't just walk in and go, oh, I'm going to give you the best price at the best and you're going to sign today, right. Like we all know what the relationship cycle looks like.

Shawn Collins: 27:17

We don't you know go on a date and get married. But there are voice you know voice orders that if you are the most competent and you are the most credible, why wouldn't you buy from me? And if you don't, I'm taking it personally, yeah.

Jacki Lutz: 27:30

So just to give a couple more examples of how some of these different voices can play out in real life, my first voice was a connector, and so was Bill's, and we talked about a little bit of that on our pre-call and some of it really hit home for me and I wonder if it'll hit home for others. Unfortunately, one of my connectors 11 you said 11 so maybe not the masses, but some people might get it.

Jacki Lutz: 27:53

But, um, I work with somebody who I am. You said not to guess at people's voices, but I'm going to because I'm pretty sure they are some kind of creator, pioneer mix. I I want them to take this test, just to like see because you mentioned that connectors can kind of get a little bit offended at feedback and even or even take something that, like a pioneer might say, be very direct and we take it to heart and like it was against us when it when it wasn't. And I have that opened up my eyes because, you know, this person I work with will go on and be like, look what this company is doing. They're not saying that I'm doing anything wrong, they're not saying that I'm doing a terrible job, but I immediately think I'm doing a terrible job and I'm going to get fired if I don't figure this out and clearly.

Bill Hanvey: 28:44

I'm going to get fired if I don't figure this out, and clearly.

Shawn Collins: 28:45

I'm in the wrong, you're all good, yeah, yeah, so.

Jacki Lutz: 28:47

So I mean, but it shows like my communication style is clearly different, and I need to. I need somebody to tell me I love what we're doing. Um, I just saw what this person's doing too, though. That's pretty cool, like maybe we should look into it. I just need to hear like you like what I'm doing, then I can relax and then I can listen to your feedback and do something with it.

Shawn Collins: 29:08

What Bill, what Jackie is talking about is liberating leaders, fight for the highest possible good of those they lead, like that's our, that's our call, and what you're talking about is how we actually calibrate the support and challenge about is how we actually calibrate the support and challenge. Like support is like you're doing things well and I'm here to help. And what do you need from me? Challenges, you know, deadlines is budgets is real, scalable results and, a lot of times, the connector. It's hard to separate work-life balance. So what we talk a lot about is we have to learn to calibrate the support and challenge for each individual in the room, not just because I want to get to all data analytics and are we winning, yes or no? It's knowing Jackie and knowing she's doing an amazing job on air and everything that she does. I need to give a little sugar before I hit the vinegar.

Jacki Lutz: 30:31

Yes.

Shawn Collins: 30:32

Right, I need to go. You know we are doing this, this, and I did notice, and here are some things that I would like to see. So, nurturers, we have to lead with support, because they already don't think that they're good enough. You know, it can seem that way. They're always trying to take care of everybody else, so I don't really have time to work on me and I could be, you know, everybody else's. You know you deserve the promotion. You deserve the promotion. Why are you looking at me that I'm getting the promotion? Well, it's because you care about people and they want to be led by you. Well, no, I mean Bill. I mean he's in here all the time Like he's winning the awards. Yeah, but the people wanted you because you care. So, the nurture and the connector, we have to lead with a lot of support before we hit them with challenge.

Shawn Collins: 31:23

If you sit around with me all day long and throw all of the kind stuff that we're doing, I'm going to go. This is not a challenge for me. I don't need the niceties. Tell me what you want me to do and get out of my way. But you know we have to be intentional with all that. There's accidental and there's intentional. So if we continue to walk in the room and just think that everybody's just like me and and I'm calibrating my support and challenge the way okay, numbers are down. You know. Uh, google analytics on, uh, you know, web traffic last night alone was down 3%. Why, wait, what? Like, like you're, you're coming in today and you're talking about 3%. Like you forgot about how far we've come and we're up 20, you know how do we get there?

Jacki Lutz: 32:10

Yeah, right.

Shawn Collins: 32:12

Why the? Why the tension? Well, there might've been a phone call that I received from my boss, or a customer had called, and I just walked in accidentally. You know, kind of still feeling what I had heard back there, not happy, and accidentally went to the. I just naturally, you never graduate from the school of self-awareness, really. So what we have to remember is in that the toughest times oh wait, a minute, I gotta pause, I gotta look, I gotta know like there was a lot that's been done in this last six months, before I go in this room and blow it all up and I'm going to have to spend four weeks going in reverse to try to put everybody back together because 3% of web traffic was down last night. Like it took you a long time to get there.

Shawn Collins: 33:01

And now it's going to take you four X to go build it back, because now they're going to go. That was all transactional. All the nice stuff he said was transactional until you know the bad thing happened. And then, oh, he's right, he said he's going to change. But then when the stuff hits the bricks, then we're right back to it.

Jacki Lutz: 33:24

You really have to think about how this plays out in a bunch of areas of your life too right, Not just professional.

Bill Hanvey: 33:30

My wheels are churning right now. Even about this week, I've got many different types of presentations to many different groups and it's really it's eye-opening for me in terms of tailoring your message, tailoring your listening to the audience and then communicating that back out to where those different types of groups, all of which could be able to get something from that piece of communications.

Jacki Lutz: 34:01

I'm even thinking about.

Bill Hanvey: 34:02

I have to start all over.

Jacki Lutz: 34:04

I'm even thinking about like my husband. Sure, I'm like and you mentioned self-awareness, right so like a huge part of it, too, is like now I know this about myself. So now I know, when somebody's not communicating in my language, to not take that personally and to like be able to see that those characteristics in somebody else and know like, okay, they're not, they're not giving me feedback right now, they're just literally saying a statement Right, and I know that now and I can move on, you know. So it's like a self part of it. It's also a communicating out part of it. But I'm also just thinking like my husband, like now I want to know what he is like and you know, maybe a lot of the stuff he says that I take offense to, maybe I don't need to be, you know, and you can really use this in every area of your life. Obviously, communication.

Shawn Collins: 34:46

Oh for sure. Well, as I said earlier, you never graduate from the School of Self-Awareness, but, like you, have to understand that it all starts with you, but then most people immediately go well, it's myself, and then work. Actually, there's a tool that we have in this playbook that's called the five circles of influence and it actually you have to be intentional from the inside out and it has to start with you, and then it goes to your family and then we most, most organizations. When you start your career, you start on a team somewhere. So you have to really care for your team and those around you that are all in it in the trenches with you, and then you can worry about the company and then be a part of a community.

Shawn Collins: 35:32

And a lot of times you'll see the individuals that are very self-aware and their peace index is like 98 and they're active in the community, but they're accidental at home. They're accidental with their team. They show up to report to top management, but if top management would go back and actually talk to the team and say, what kind of leader is this individual when they're not in the room, it's a different story. They're not showing up, they're doing it to the team, not with the team communicating a lot of things and expecting the team will just take care of it, because they're taking care of theirself, they're out in the community, they're reporting back to leadership, but the family and the team that really supports them will eventually collapse or you'll collapse.

Shawn Collins: 36:27

So if you look at who's accidental and who's intentional, even with self-care, like if you're not, you can't give what you don't possess. So if you're running around and your energy is, like we say, hope meter or whatever is at 20 and you're leading a team of 40, how are you leading them up this mountain If you're at 20%? Health right, like your son, your daughter, your wife, like this is how are, how are they? They're there, they're your pillars outside. They're going to be there for you, with or without the job and that nonprofit seat that you do, and your and your mental health is as important.

Jacki Lutz: 37:10

It definitely affects how you communicate.

Bill Hanvey: 37:11

Without question.

Jacki Lutz: 37:12

And how you receive Right.

Bill Hanvey: 37:13

And it affects the way you conduct your business on a daily basis and some people are having a bad day. And, to your point on self-awareness, I think that that's something that I personally try to work on in terms of am I physically healthy? Am I mentally healthy? How can I continue to do that? Because I want to do this for a long time and I enjoy it and I want to be there for my team, I want to be there for my family. So the mental and the physical aspects are so important, I think, sean.

Shawn Collins: 37:50

Yeah, I mean, if you're carrying, if your energy level is at 15 and you're carrying an extra 500 pounds of baggage and then you have 10 people reporting to you, how are you showing up for them? You're not and they're looking at you going. You're an accident Like you can't. I don't know that. I want to show up and go to battle with you today, right, like, are you going to be there to support me or am I going to be carrying you across the right? Are you totally stressed out? And yeah, and is this going to be just another emotional outburst because you're drained and if we are not looking and calibrating it for the room and making sure that we're healthy, our family supported, and they're there for us at home and know that we're there, instead of walking through just? You know, my daughter has a rough day at school and oh, just one minute, honey, I've got to send this email and I walked by and she really needed her dad in that one moment.

Shawn Collins: 38:42

So one of the tools that we have is a whole system it's called Five Gears and it's being able to calibrate your day and your calendar for intentional relationship building. But part of that is communication, right? So, going back to how we communicate, when we communicate, seeking clarity. So communication, one giant we talk all the time about. Are you being subjective or are you objective? Subjective is feeling I'm feeling this way, you're not bringing whatever you know. An objective is we know what good means. Instead of me walking around, jackie, how are you doing? What's your typical response?

Jacki Lutz: 39:24

I'm good.

Shawn Collins: 39:25

Bill, what's your response? Just fine, thank you, okay, so you're more polite than me response.

Shawn Collins: 39:31

Just fine, thank you. Okay, so you're more polite than me. So what does that mean? Like, so there's. I can automatically tell that it's good as well, it's okay, but there could be something better. Well, let's know what good as an organization really means. Let's know what winning really means and let's know what. When you need critique, tell me you need critique. And let's know what. When you need critique, tell me you need critique. When you need collaboration, be willing to step up and understand that there's going to like. I might not buy into your full vision, because when you say collaboration, that means we're shaping it together.

Shawn Collins: 40:02

Not I'm just going to praise your idea and move on Right, or you know what. I just wanted to tell you this and have us celebrate for 10 minutes instead of immediately hearing it and then critiquing it, when that person had just spent four weeks working on whether it's the report, the pitch, the data, whatever it is and then, all of a sudden, I'm already critiquing it and I didn't take one minute to celebrate the four weeks that they were looking at, fatiguing it, and I didn't take one minute to celebrate the four weeks that they were looking at, and how often do you?

Shawn Collins: 40:32

I mean, do you have monthly celebrations? Do you have quarterly celebrations? Do you have annual celebrations? As a team, to really talk about those things, do you do it at home, do you do it for yourself?

Jacki Lutz: 40:45

Nope, I never celebrate anything.

Bill Hanvey: 40:47

Right.

Jacki Lutz: 40:48

I'm on to the next thing. Before I finish the one, I think I do Good for you.

Bill Hanvey: 40:54

Not in a huge way, but but at least you acknowledge it right, oh for sure.

Jacki Lutz: 40:58

Yeah, Because we just had our 50th episode last week, two weeks ago, and you know, I kind of was trying that week to like we're already on to how we're making this bigger and better, right. I was trying that week to like we're already on to how we're making this bigger and better, right, this podcast. But it's like we really do need to sit. I had to sit back for a second and just like appreciate how far we've come, Because I will just keep going on to the next thing and never really look back and appreciate anything.

Shawn Collins: 41:24

But right here you have a connector creative nurturer and a connector, creative pioneer. See the difference nurturer and a connector, creative pioneer. See the difference Like naturally it was like you know what I want to take a minute and just celebrate, like what that is in the natural state. But on the other side of it, that pioneer and that creative and that guardian side just steps in and says we can do it better, or we wasted this amount of time or whatever it is when we're just running with scissors.

Jacki Lutz: 41:57

Yeah.

Shawn Collins: 41:58

In our natural state, not understanding that not everybody's like us, and that's one thing that I have not done well is celebrate. We have an award hall I think we were talking about NCMA, acpn. I have a gold, bronze and silver wall of those things. And then I have a lot of women in auto care awards but we never. We came back from industry week and we didn't celebrate those. It was like which one? Like how are we going to top this? And these are all broccoli in my teeth thing? And it got really hard when we were how do you top that? Like we were going to, you know, apex and Women in Auto Care and we walk away with one or two and going and they were celebrating them, you know sure and I was like we could, we should, we should one more, like how much is enough?

Shawn Collins: 42:58

one more right, and I wasn't spending the time with my people to really honor what's all?

Jacki Lutz: 43:05

their talents what's your blind so I want? There's two things I want to make sure we get to in the episode. One of them is blind spots blind spots, which I'm curious what yours is.

Jacki Lutz: 43:14

And then I also want to just talk a little bit about nature versus nurture and like can you change your voice, Like if you don't like it, or are you born with it? Or what point in your life are you like okay, this is a hundred percent what you are for the rest of your life? So I want to just start with the blind spots, because that's kind of where we led. What is your blind spot then?

Shawn Collins: 43:33

Is it Connector?

Jacki Lutz: 43:35

Oh, really Okay, I wasn't getting, maybe nurture.

Shawn Collins: 43:39

Connector is my. I went through this assessment like 12 times and fought really hard because I thought it was connector, because I love doing like what I thought I love doing this part, but it's all about nurture. Through my entire life I've had to show up and be just a little bit more. When it the connector part of me was like oh, I have 3000 LinkedIn people and you know we've got all these awards. I'm just going to call up Bill and he's going to give me a hundred thousand dollar contract this week.

Jacki Lutz: 44:15

It doesn't work that way.

Shawn Collins: 44:16

Like I would. I would go in and like, well, I know that person and I know that person and we go to, we go to connect and we go to this conference. I can call them up and we'll, we'll get the deal done in a week when they hadn't heard from me since the last connect right, or they hadn't heard from me since the last apex nine months ago. And I'm just calling, knocking on doors going hey, we got a pitch for you. They're like where you been. Like last time I saw you, you were buying me an old fashioned at whatever you know, whatever it was, oh, interesting. So what was your blind spot, bill? What was your fourth voice? Like last time I saw you, you were buying me an old fashioned at whatever you know.

Jacki Lutz: 44:53

Whatever it was, oh interesting. So what was your blind spot? What was your fourth voice? Your fourth voice is your blind spot.

Shawn Collins: 44:57

Guardian.

Jacki Lutz: 44:58

Guardian.

Shawn Collins: 44:59

So that's all systems, processes and really love being in the everyday operations of how everything operates. And if you get unhealthy you start asking a lot of people why they're not pulling her weight to make sure that deadline's not met, but when it's your blind spot.

Jacki Lutz: 45:17

What does that mean?

Shawn Collins: 45:17

It means you think you're good at it. Yeah, you think strategically in your mind I can do this and I can do it every day, but what we find is your one through three are things that energize you. So your one is your unconscious competence, like people just know that's who you are and that's what you do, and you can just do it while you're doing 20 other things. It's like hit the microphone. I've never done this before.

Jacki Lutz: 45:43

And then you go.

Shawn Collins: 45:45

And your second one is you have to switch a little gear. It's your conscious competence. You know you're good at it, but you have to shift a little gear to get there. But it also supports number one. And then your three you have to shift your focus and actually plan for it. But it's energizing to you and you like doing it.

Shawn Collins: 46:04

You get to four and if you really think about it and you sit down and if you had to do that, let's say 30 hours a week, how healthy would you be? Would you want to be in that seat in five weeks, in 10 weeks, in four months, in a year? If you had to do that, could you do it, and a lot of times, and how well would you do it? And if you went to your peers, they would tell you not to do it because they're the ones that are holding, holding back, because you haven't built enough influence with them for them to really tell you the truth. This is all about truth. This is like you know. They are afraid of losing something. They're trying to hide something or trying to prove something. They're not telling you you're not good at it because they're afraid of the emotional outburst or how you might respond to it.

Bill Hanvey: 46:53

But do you hire to those blind spots you have?

Jacki Lutz: 46:56

Yes, yeah, that's a good point Right.

Bill Hanvey: 46:58

So that's being self-aware, right, but then being able to hire for those blind spots and those weaknesses, I think, and that's what makes an incredibly strong team you should have a well-balanced team.

Shawn Collins: 47:12

If you don't have people on your team that match every voice, you should have an advisory council that actually sits and represents each one of them, if you really want to say that you're-.

Jacki Lutz: 47:21

That's a great way to look at it Like you have to those presentations that I'm talking about.

Shawn Collins: 47:26

Like when I do a presentation, now, first person to look at is a guardian or a nurturer and I'm like, oh my, there's red stuff all over it and questions everywhere. And then you know, then it goes to the guardian and then there's more questions and they're like so I got to fix this, Even though guardians my third I'm like this isn't going to be fun to talk about, Like this isn't going to light a fire, you know, in the room, and then I finally give it back to the connector and then the Pioneer is the last one to look at it, but I'm calibrating it for the room now and how it's going to land, instead of how much fun it is for me to go talk about it. Most of the time it's like a snooze fest for me to want to go and talk about some of these things, but it's what the people want to hear and that they can connect with. The people want to hear and that they can connect with and they know that it's meaningful and it's validated and it's trusted.

Jacki Lutz: 48:22

Instead, of some. This is an innovative thing. Yeah, like the new, this the new hot thing. It's just I think the blind spot is so interesting, like my blind spot is nurturer, and I would have thought it would not be, because I do care a lot about people and stuff. But what you told me was that you think you're good at it. You might be, you might think you're better at it than you are, and what I get out of that is like I might care a lot about people, I might want to help them a lot, but I'm busy prioritizing other things and maybe I'm not reaching out as much as I feel like I am, or I'm not making people feel like I care as much as I do care. I'm not communicating that correctly.

Shawn Collins: 48:56

Well, and they will tell you. I mean, once again, that blind spot is how much time do you love like being with people, just hearing like second gear conversations, which is just personal talk, and where they're going and where their life's at and what that means and and versus being in third gear, which is a lot of celebration, a lot of rallying. You know you shouldn't be talking about work in third gear, but it's that celebration and where we can go next and what it looks like. Maybe it's part of not being able to separate my work and my life. Oh it's. Do you want in your relationships? Do you really want to go 30,000 leagues below the sea or do you want to be up here like 10,000 and know a whole bunch of 10,000 stories those individuals are going through and what they're experiencing? And if you keep hearing those conversations and they drain you, I don't want, I can't.

Bill Hanvey: 50:02

Right Rescue me.

Jacki Lutz: 50:05

And I can tell no, that's not how I am.

Shawn Collins: 50:09

But, and how often do you multitask when people are talking to you? The nurture will stop. You know one that is healthy and self-aware in those moments like it will be stopped and care will be provided and all those things, whether, yeah, wait a minute, I mean I need care. Well, give me three minutes. I got to finish this email and I will have my phone in my hand, like some people lead that way.

Jacki Lutz: 50:37

Yeah, that's just such good self-awareness like we've been talking about. It's just good to know these things about yourself. And I want to hit on before we kind of wrap it up, I really want to hit on nature for snorcher. Tell the audience like so, if you like. I just heard that apparently I don't care about people and I don't want to know your problems, apparently care about people and I don't want to know your problems, apparently. So, like, how much of this can you improve on or change, or should you, or are you what you are and you got to deal with it?

Shawn Collins: 51:02

You never graduate from it and it's the hardest thing to be able to do. There's nature, and it's who you are and what you want to do and it's how you're naturally wired. But there's nurture as well, and it's what your mentors have taught you and it's what your mentors have taught you. It's what your parents have taught you, it's what your teachers have taught you, it's what society has taught you. And the question is which one is leading you? I mean, it's the story of you have a creative connector or a creative pioneer or something, and they go into accounting. You know they're more of a relationship, so a connector and a nurturer, and they go into. You know what tax season? They're in the trenches for five months, right, and it's like I haven't had any energy. So you have to know which one's leading you and if you really want to be healthy, you have to go. What we try to do is we say we're going to fight for your highest possible good. Maybe we have already assessed your blind spot. Know where you're at and we're going to find a place where we celebrate you, cultures and communications.

Shawn Collins: 52:17

Like a greenhouse. It's not just one level in a greenhouse. There's three different levels and each level is humidity, shade, temperature controlled. So the bottom is colder, a lot of shade. You get a little bit of light, you get a lot of light, but you get a lot of water and you get a lot of sunlight. The top is like just burn it. You know it's hot, human, whatever, it is not a lot of. And then five voices is the care card. If we really want to care for our people, we go oh, nurture first voice. We have to spend some more second gear time with them. We know that they're about values and they're the champion of people. Why are they over here doing not that they can't do that task? Because none of this is like. We cannot use this as a label. The worst thing we can do is weaponize it and make it like obviously I'm horrible at wanting to learn.

Jacki Lutz: 53:18

No.

Shawn Collins: 53:18

I've done a poor job because, like, immediately it went to a label state of you know connectors really don't want to care about. Like, we want it to be a language where people really understand what everyone's superpower is and we're empowering Bill to do what he does, Jackie to do what she does, Stacy, Sean and we're a team fighting for each other's highest possible good and we're running a business at the same time and we're not putting Jackie in a place where it puts her upside down, where she's doing like 70% of her day she's doing things that drain her. That's not healthy. Then she's going home and she's not healthy. And then she's doing 70% of her day she's doing things that drain her. That's not healthy. Then she's going home and she's not healthy. And then she's out in the community and she looks drained and they're like maybe you might want to consider another place of employment if it's really doing that to you, right? So your community will tell you if these things are happening. Your closest peers will tell you. But we want to be in a place where we celebrate all those superpowers and we know what drains you and you still.

Shawn Collins: 54:22

We have a calculation of 70-30. We want you to do 70 percent of your day are things that energize you, 30 percent that drain you, because 30 percent is growth, Because 30% is growth. It's the learning moments, the things where you're under pressure. You don't want to be the rechargeable battery in your laptop, where it's been plugged in in the conference room for six months and then you take it and you go out in a meeting and it's dead in 30 seconds under stress, because it wasn't plugged in. So the blind spot in nature. Can you change your voice? No, If you're honest with yourself and we look at it. As you know, you read the 100X Leader book. That was the one that we first connected and talked about. 100x leaders have nothing to fear, nothing to prove, nothing to hide.

Jacki Lutz: 55:13

Authenticity.

Shawn Collins: 55:14

Authenticity, like they know what they need, they know what they want, they know how frequently they can get there, they know who needs to be at the table.

Jacki Lutz: 55:26

The blind spots.

Shawn Collins: 55:27

The blind spots. They're blind spots. They know what they don't like to do. They're not afraid to say somebody to somebody I don't like. I'm not good at that. They're not afraid to say somebody to somebody I don't like. I'm not good at that. You're a superstar at it. Why wouldn't I elevate you?

Jacki Lutz: 55:40

Right.

Shawn Collins: 55:41

In that communication. So when you talk about, can I change it? You shouldn't want to change it. We should want to celebrate Jackie and Bill and Stacy and Sean for what we're really really good at and fight for their highest possible good, which means we calibrate support and challenge for them. We know where they want to go in their career and we know where they're leaking influence with the team and in their community and we're able to communicate that in such a way that they know that we're for them. We're lighting a fire in them, not under them.

Jacki Lutz: 56:11

Well said.

Shawn Collins: 56:12

Really well said.

Jacki Lutz: 56:13

And as we wrap up, I would love to just go around and kind of make sure that we hit home on what do each of us really hope? The one thing is that the audience walks away with today, but I do want to say you know, sean actually sent me three books the Five Gears, five Voices and A Hundred Times Leader.

Shawn Collins: 56:32

A Hundred X Leader.

Jacki Lutz: 56:32

I always say it wrong A Hundred X Leader, while I was laid off, actually. So I had some time when I went through them and I was really fascinated by them. So I just want to encourage we're going to have in our show notes a link to the assessment that we're talking about. It's free to take.

Shawn Collins: 56:48

Free to take.

Jacki Lutz: 56:49

Would really recommend that everybody take the time. It probably took 10 minutes, bill right 10, 15, max, it's quite a few questions, but it'll help you.

Jacki Lutz: 56:58

It's intuitive, it's easy, quick questions, multiple choice, but you can go through it and actually discover your voice and it will break it down, kind of like what Sean did today, and kind of tell you, like you know, what's your first voice mean, your second voice mean. It tells you kind of what your strengths and your weaknesses and things to work out or look out for. It tells you kind of what your strengths and your weaknesses and things to work out or look out for, and I found it extremely eye opening for me. So I just want to encourage everybody to take a look. And on that website is a lot of these other books, a lot of the other information about Giant, yes, but when you take the assessment, don't think when you're taking it.

Shawn Collins: 57:32

What would my wife think if I answered the question and what would my wife think if I answered the question? Like, you have to really be in that self-aware state that this is how I, not how your boss wants you to respond to it, not how your best bud would want you to respond to it. You have to be in a place where you can be fully like, take some time, take some, some meaningful moments to go to get into a place where I'm going to answer these questions often.

Bill Hanvey: 57:58

You know I answered those questions overlooking the Grand Canyon, so it could have been a place. It was meditative, it was wonderful, it was quick and it was no outside authentic you did you learn stuff? Uh, oh, my gosh. Yes, um, you know, and I think the whole self-awareness piece is just fascinating for me, and I loved your question about nature versus nurture. And is self-awareness by nature? Are people self-aware, or is that something that you have to nurture? That's a good question, right, and I'm still trying to figure it out.

Jacki Lutz: 58:36

The answer to that could be yes, like you probably, naturally, could be more self-aware, but you can definitely become more self-aware because I think I always work at it. I mean, yeah, it was evolution.

Shawn Collins: 58:48

I mean we. Can you change Like you should want to celebrate your, like your, what you're really really good at? And yeah, you could prove to somebody that you can get that job done. But how healthy is that going to make you long term? And how might you be holding the company back Because you did it once, but can you do it 42 times? Now they have to hire somebody else to go and train you and educate them up and then find another spot for you and all these other things. So you did it to prove that you could do it, but that's all. Yeah, I proved it. Okay, that's great. Now it's on to the next thing Celebrate what you do. Find the organizations that celebrate the things that you're really good at. Grow in the spots that you're not. And that fifth voice that's the person you should spend the most time with.

Jacki Lutz: 59:44

Guardian for me. You should spend the most time with your fifth voice.

Shawn Collins: 59:47

So mine is the nurturer. Yeah, I mean, I represent 3.6% of the population, like when you break it down for, like the INTP, I think it's like 3.6% of the population. I need those nurturers to go whoa, whoa, whoa. We got to tap on it Like our people are gassed. We need celebration, we need care, we need moments and we don't need rah-rah communication moments. We need real care moments and we need real, authentic celebration moments, because we've come a long way and we've done a lot of things.

Jacki Lutz: 1:00:29

So what's the one biggest takeaway that you hope? If they can only take away one thing, what are you hoping?

Shawn Collins: 1:00:34

that is sean biggest thing um, we're not as good of a communicator as we think we are. We do not communicate as well as we think we do. And if you do ask the people around you, everything in this book, in all eight books that giant has, and in five voices, 100x Leader, five Gears, communication Code, peace Index, it's great that you know it, or you think you know it, but do your people think the same thing? And a lot of times we walk around we have that hey, can I stop in? How am I doing? You've got to have some tools. You've got to have some objective tools that you put on.

Shawn Collins: 1:01:16

How am I leading in support challenge? Here's where I think I'm at. Give me honest and real feedback, and I'm not asking you to do it. In five minutes we're going to have a meaningful conversation on it. This is not a flyby term deal and that we're not really as good at it as we think we are. And if we do think we are and we don't need to move, just ask the three people down three offices and spend the time with them.

Jacki Lutz: 1:01:50

That's a good one.

Shawn Collins: 1:01:51

Yep.

Jacki Lutz: 1:01:51

What about you, Bill? What do you hope people walk away with?

Bill Hanvey: 1:01:55

I hope that people walk away with a couple of things. First of all, creating a safe environment. Yes, where we can, everybody can exhibit their own type of communication method. I would love for people to come away with this to say here's who I am, but here's who I can be and here's who I need to be in this particular circumstance. Yes, and I think it changes, does it not? Sean?

Shawn Collins: 1:02:30

You're calibrating and you need to be in that moment for the team, but you also have to understand what that's doing to you for the long term. Okay, you can't be stuck in that.

Bill Hanvey: 1:02:41

No.

Shawn Collins: 1:02:42

Like, if you are, if it's a conversation, that is something that you're not comfortable like. You can't keep doing it just to keep them like. At some point you're going to burn out. At some point you're going to abdicate because you're like I can't take it to the team and they can't handle my support, and they can't, or you know, they don't like the way I support them or they like, and you're going to burn out and you're going to get to where you're criticizing yourself all the time. Right, we have to always kind of be on. The open communication of this is what we're doing, this is how we do it, this is how we show up and there's accountability to it, because if not, the leader gets unhealthy and then they check out and go to the next stop or they just abdicate and say I just can't find good people and, quite frankly, that's not the case.

Jacki Lutz: 1:03:31

Yeah, yeah, and I think mine, like, honestly, the past few episodes has come back to authenticity and it's something I'm very passionate about. I have a hard time separating my work and my life, home life, you know, it kind of all meshes together. I have a really hard time hiding who I am these days, so like, but so I really preach, you know, to just be yourself and I love that. The message here really like self-awareness Know who you are, know what makes you tick, know what you're not good at and just know that that's okay and you add a lot of value in a lot of other areas. You don't have to add value in every single one. You don't have to be the jack of all trades. So when you take this quiz and you discover your five voices, know that there was no wrong answer in that whole.

Jacki Lutz: 1:04:17

Thing.

Shawn Collins: 1:04:22

And what you bring to the table is certainly enough Be happy.

Bill Hanvey: 1:04:24

That's great, that you know.

Shawn Collins: 1:04:30

And celebrate Jackie. One thing as a takeaway action item when you learn all of your team in your next meeting, you have to let the connector or the pioneer or whoever it is, can kick off the meeting, but the nurturers get to go first in response, then your creatives, then your guardians, then your connectors and then your pioneers.

Jacki Lutz: 1:04:51

Why do I got to be fourth?

Shawn Collins: 1:04:53

Right, you want to know. Connector is already.

Bill Hanvey: 1:04:57

That's right, I know.

Shawn Collins: 1:05:00

The action item is let the nurturers, creatives and guardians go first, because our default as either connectors or pioneers would be the first one to communicate vision, communicate, execute instead of of communication, relationship and alignment, communication, relationship. You know, have healthy communication that builds honest and truthful meaningful relationships and they trust you and they know you're willing to go there with them. You can get execution and capacity taken care of all day long if you handle those three things. Okay, awesome communication relationship trust.

Jacki Lutz: 1:05:35

Thank you guys so much for this fantastic sean day. Long if you handle those three things Awesome Communication, relationship, trust. Thank you guys so much for this conversation Fantastic.

Bill Hanvey: 1:05:39

Sean, I learned a lot. This was tremendous, and I learned a lot about you too, jackie. Yeah, jackie, thank you for-.

Jacki Lutz: 1:05:45

Give me those words of affirmation Right, it's fantastic.

Shawn Collins: 1:05:47

It means a ton that you invited me out to be on the podcast and really appreciate all you do and you've always been an influencer and all that you've done. You've done an amazing job at it, building a career not just in social or on LinkedIn, but in the trenches with your people.

Bill Hanvey: 1:06:05

You do an amazing job and you're in the perfect place to do that, oh, I agree, I agree, thank you.

Jacki Lutz: 1:06:11

The Connector in me is very satisfied with the words of affirmation.

Shawn Collins: 1:06:14

Perfect, absolutely, absolutely.

Bill Hanvey: 1:06:16

And Bill, you always crush it, oh well that's because I have people like Jackie and Stacey. You're a very.

Shawn Collins: 1:06:23

You're a liberating leader. I can. I heard it in the conversations. Yeah, I got a great team.

Bill Hanvey: 1:06:30

Wonderful, all right, cool, thank you, thank you.

Jacki Lutz: 1:06:33

Thanks for tuning in to another episode of Auto Care On Air. Make sure to subscribe to our podcast so that you never miss an episode, and don't forget to leave us a rating and review. It helps others discover our show. Auto Care On Air is proud to be a production of the Auto Care Association, dedicated to advancing the auto care industry and supporting professionals like you. To learn more about the association and its initiatives, visit autocareorg.