on the road with kathleen

Lousy Terms of Endearment

Posted by Kathleen Schmatz on August 01, 2013

Today I propose to forever ban the use of two terms you hear way too often in our industry. Our industry is confusing enough to outsiders. We don’t need to be making things worse. Via today’s blog, I’m declaring war on the word “installer” when referring to a professional automotive technician, and the words “service dealer” when referring to an independent service and repair business. These are archaic terms that should be stricken from our vocabulary.

Our Future Leaders Rock

Posted by Kathleen Schmatz on April 20, 2011

I was honored to talk to 55 young people, mostly new to our aftermarket industry, who gathered at the headquarters of Federal-Mogul in Southfield, Mich. for "Aftermarket 101"  a total immersion day-and-half session.