BETHESDA, Md. – April 11, 2019 – Customer service
interactions are an important part of how your commercial customers view the
service provided by manufacturers and manufacturers’ rep agencies. The Auto
Care Association’s Manufacturers’ Reps Council will host a one-hour teleforum
with industry leaders discussing the best practices and approaches to
maintaining positive relationships with commercial customers before, during and
after their customer service experience with your business. The teleforum will
take place Thursday, April 25, 2019 at 1 p.m. EDT.
Topics to be discussed during the teleforum include:
- How each channel of distribution defines and
perceives customer service;
- The role and value of product managers in
commercial customer relations;
- After-sales service – how to maintain a positive
relationship with your commercial customers;
- Additional services manufacturers and rep
agencies could provide to enhance customer relations; and more.
The teleforum will be moderated by Larry Northup, senior
director, community engagement, Auto Care Association.
Panelists will be announced at a later date.
To register for the teleforum, click
here. The teleforum is free to attend and open to all auto care
industry professionals. Auto Care Association members unable to attend live will
be able to access a full recording of the event on the Auto Care Digital Hub.
For questions or more information about the teleforum,
please contact Jessica Fainberg, community liaison, at email@example.com.