warranty claims best practices

warranty claims best practices

Repair shops, parts manufacturers and warehouse distributors have consistently identified the processing of warranty claims related to damaged or defective parts as a major source of frustration, inefficiency and cost. The Automotive Warehouse DistributorsAssociation (AWDA), its Manufacturers Advisory Council (MAC) and the Car Care Professionals Network (CCPN), have combined forces to develop a set of Best Practices that can help improve efficiency and reduce the cost of processing claims in the traditional auto care industry. AWDA’s Best Practices are designed to provide the following:

  • Simplification: AWDA’s Best Practices relies on a standard claim form that includes all the essential information required by manufacturers and distributors to understand and process repair shop claims.
  • Standardization: Adherence to AWDA’s Best Practices will minimize or eliminate redundancies in the claim processes used by the various parts manufacturers.
  • Cost control: Use of AWDA’s standardized processes, enhanced and complete communication, and strict timetables can reduce the incidence of bogus claims, delays in compensation and incomplete data related to the claim.
  • Enhanced communication: By opening channels of communication between manufacturers, shops and parts suppliers, vital information can flow, leading to better products and customer service for the motoring public.
  • Timeliness: By adhering to the response times recommended in AWDA’s Best Practices, all supply chain partners can ensure that necessary information is received and appropriate action is taken in a timely manner.
  • Efficiency: Efficiency in claim applications by shops, efficiency in claim processing for distributors, efficiency in claim response by manufacturers, and efficiency in the flow of vital communication up and down the supply chain.

Here is a list of companies that support AWDA’s Best Warranty Claim Practices.

The AWDA Best Warranty Claim Practices form and flyer are now available for download

For more information related to AWDA’s Best Practices for Processing Warranty Claims, contact Larry Northup.

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